Interim Counter Manager - Men's Fragrance - The Gardens at Nordstrom

Palm Beach Gardens, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, BeautyIndustries

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare
Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
Strong multitasking, organization, and follow-through skills
Drive to achieve sales goals, with interest in using networking and technology
The ability to work a flexible schedule based on business needs, including evenings and weekends
High level of ownership, accountability, and initiative
Physical ability for continuous movement 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, reaching, grasping, fine manipulation, pushing, pulling, handling bulky/awkward items, and lifting up to 10 pounds regularly and 25 pounds occasionally

Responsibilities

Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
Collaborate with team members to create a welcoming and inclusive environment for all customers
Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
Manage the scheduling and execution of vendor events and promotions
Build and maintain strong vendor relationships to maximize business results
Keep department customer-ready through organization and cleanliness
Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMakeup ApplicationSkincare AnalysisBeauty TrendsDigital SellingSocial MediaVendor ManagementEvent ManagementMultitaskingOrganization

Questions & Answers

Common questions about this position

What benefits does Nordstrom offer for this position?

Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and EAP resources.

Is this a remote position or does it require in-store work?

This is an in-store position at The Gardens location requiring continuous movement for 6-8 hours per shift, including bending, lifting, and assisting customers on the sales floor.

What skills are required for the Counter Manager role?

Required skills include passion for customer service and beauty trends, excellent ability to connect with customers, strong multitasking and organization, drive to achieve sales goals, and the ability to work a flexible schedule.

What is the company culture like in the Beauty Department?

The Beauty Department features a passionate team that values unique skills, collaboration to create a welcoming and inclusive environment, and a focus on personalized customer experiences.

What makes a strong candidate for this Counter Manager position?

Strong candidates are results-oriented, thrive in a commissioned sales environment, have passion for beauty trends, and demonstrate high ownership, accountability, and initiative.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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