Intake & Admissions Coordinator (Healthcare) - EST Hours (Remote) at A1M Solutions

South Africa

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Education, Business Process OutsourcingIndustries

Requirements

Candidates must possess exceptional written and verbal communication skills in English and have previous experience in customer service, client intake, healthcare administration, or admissions. Strong organizational skills, attention to detail, and the ability to manage multiple priorities are essential. Proficiency with MS Office, MS Teams, Excel, and CRM systems is required, along with professionalism and empathy in handling sensitive family conversations. A fixed fibre line with a minimum speed of 25 Mbps and a reliable power backup solution are mandatory.

Responsibilities

The Intake & Admissions Coordinator will serve as the main point of contact for incoming calls and referrals, communicating warmly and professionally with families. They will conduct initial intake screenings to determine eligibility, provide accurate information about programs, and coordinate/schedule assessments. This role involves capturing and recording client information, managing the CRM system, verifying required forms, and monitoring client interactions to ensure timely follow-ups.

Skills

Customer Service

Communication

Intake Screening

Admissions Process

Referral Management

Scheduling

Enrolment

BPO

Fibre Internet

Power Backup

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees