Insurance Support Specialist - NL at Insurify

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurtechIndustries

Requirements

Uitstekende beheersing van de Nederlandse taal in woord en geschrift
Klantgericht, leergierig en een echte probleemoplosser
Werkt graag in een team, maar kan ook goed zelfstandig werken
Ervaring met customer support voor een tech product (pré)
Ervaring met Customer Support binnen de verzekerings-, fintech- of SaaS-branche of in een start-up/scale-up (bonuspunten)
WFT Basis certificaat (of bereidheid deze via ons te behalen) (bonuspunten)

Responsibilities

Ondersteunen van klanten via e-mail, chat en telefoon
Continu verbeteren van onze klantervaring en serviceprocessen
Overtreffen van klantverwachtingen met fantastische service
Meewerken aan product- en procesverbetering vanuit het klantperspectief

Skills

Key technologies and capabilities for this role

Customer SupportInsuranceCommunicationProblem SolvingDutch

Questions & Answers

Common questions about this position

What is the salary for the Insurance Support Specialist position?

This information is not specified in the job description.

Is this a remote position or do I need to come to the office?

The company prefers working as much as possible in the office to build strong team bonds, but partial remote work is possible by agreement.

What skills are required for the Customer Care Specialist role?

Key skills include friendly, helpful, honest, and personal communication, actively thinking along with customers, and helping find the best solutions.

What is the company culture like at Insify?

Insify has four core values: perseverance (doorzettingsvermogen), impact, care (zorg), and entrepreneurship (ondernemerschap), and emphasizes a close-knit team with a preference for office work to foster innovation and strong bonds.

What makes a strong candidate for this role?

A strong candidate excels at creating great customer experiences through friendly, helpful, honest, and personal communication, actively solves customer problems, and fits into a tight-knit operations team focused on speed, quality, and improvement.

Insurify

Digital platform for insurance comparison

About Insurify

Insurify is a digital platform that helps individuals and families compare insurance policies. Users can answer a few questions to receive real-time quotes from various insurance providers, making it easier to find the best coverage for their needs. Unlike traditional methods, Insurify allows users to see multiple options at once without hidden fees, potentially saving them up to $717 on annual premiums. The company earns revenue by receiving a commission from insurance providers for each policy sold through its platform, allowing it to offer its services for free. Insurify's team includes experts in personal finance and the insurance industry, ensuring reliable information and guidance for users.

Cambridge, MassachusettsHeadquarters

2013Year Founded

$149.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Family Leave

Generous company holiday calendar

Learning & Development Stipends

Catered lunches in the office

Social impact volunteer time

Stock Options

Risks

Increased competition from new digital insurance platforms like DriveSmart.Auto.

Rising auto insurance costs may deter potential customers.

Dependency on key partners like Santander could be risky if partnerships dissolve.

Differentiation

Insurify uses AI and chatbots for personalized car insurance recommendations.

The platform offers real-time quotes from multiple insurance providers.

Insurify's user-friendly interface simplifies comparing and purchasing insurance.

Upsides

Partnerships with Santander and MassMutual expand Insurify's market reach.

Rising auto insurance premiums increase demand for comparison platforms like Insurify.

AI-driven personalization enhances customer experience and retention.

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