Insights Data Analyst at ASAPP

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Customer ExperienceIndustries

Requirements

Bachelor's degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience
2-4 years of experience in data analytics, strategy, consulting or a similar role
Demonstrated experience connecting data analysis to business drivers
Customer-facing experience presenting recommendations
Advanced SQL skills, including the ability to write new queries and interpret existing queries
Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
Strong written and verbal communication skills

Responsibilities

Partner with large enterprises to shape their Generative AI through data-driven insights from their customer interaction data
Serve as a strategic partner to business stakeholders (Customer Success, Product and Sales) to influence account strategy and product roadmaps
Analyze how users engage with Generative AI, diagnosing pain points, surfacing opportunities to improve performance and quantifying value delivered
Synthesize findings into compelling narratives and presentations for both technical and non-technical audiences
Identify new, creative ways to analyze data at scale
Write custom SQL queries to fulfill data requests for both internal and external stakeholders

Skills

Key technologies and capabilities for this role

Data AnalysisGenerative AICustomer Behavior AnalysisAdvanced AnalyticsStrategic InsightsSQLPythonTableau

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

ASAPP embraces both hybrid and remote work arrangements to bring the best minds together from their globally diverse team with hubs in New York City, Mountain View, Latin America, and India.

What skills are required for the Insights Data Analyst role?

Key skills include turning complex datasets into actionable insights and compelling narratives, driving business impact through analysis, constant curiosity for new data analysis methods, close collaboration with cross-functional teams to shape strategy, and transforming ambiguous directives into impactful outcomes.

What is the company culture like at ASAPP?

ASAPP values customer obsession, purposeful speed, ownership, relentless focus on outcomes, working in tight skilled teams, clarity over complexity, and continuous evolution through curiosity, data, and craftsmanship. They seek technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and embrace continuous learning and rapid pivots in a high-growth startup.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Insights Data Analyst position?

A strong candidate is a self-starter with a strong understanding of customer behavior, proven ability to leverage advanced analytical techniques to uncover insights at scale, and experience partnering with enterprises to deliver data-driven insights that shape strategy and product roadmaps.

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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