Insights Client Success Lead at dunnhumby

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Packaged Goods, Retail, Customer Data ScienceIndustries

Requirements

Strong consultative insight experience
Passion for leading client relationships and team development
Experience managing high-value CPG clients (implied from role context)

Responsibilities

Own and deliver ‘Client Success’ for a portfolio of strategically important CPG clients, ensuring high satisfaction, engagement, and commercial impact
Build and grow senior-level relationships across client organisations, acting as a trusted advisor and champion of insight-led decision-making
Lead collaboration with retailer stakeholders to unlock joint value creation across relevant categories
Develop strategic insight briefs aligned to client goals and present actionable recommendations with impact
Identify and support commercial growth opportunities through upselling, cross-selling, and value-based engagement
Lead a small Client Success team, providing coaching, guidance, and oversight of their client portfolios
Collaborate cross-functionally across dunnhumby to ensure seamless delivery of high-quality solutions
Support the Client Success Manager in driving best practice, thought leadership, and continuous improvement across the wider team
Take ownership of your personal development and support the growth of others, while upholding our values and Code of Business Conduct

Skills

Client Success

Consultative Insights

Client Relationship Management

Strategic Insights

Commercial Growth

Upselling

Cross-selling

Team Leadership

Coaching

Stakeholder Collaboration

Value Creation

CPG

Retail Collaboration

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Risks

Departure of key media team member may disrupt dunnhumby's media strategy.

Challenges in integrating startups with enterprises could misalign innovation goals.

Data privacy concerns may arise from partnerships, affecting client trust.

Differentiation

dunnhumby leverages AI to optimize product selection and inventory management.

The company offers a unique Competitive Threat Evaluator for strategic market insights.

dunnhumby partners with startups through its Retail Innovation Network to drive retail tech.

Upsides

Real-time data analytics partnerships enhance dunnhumby's market adaptability.

AI-powered tools position dunnhumby as a leader in competitive retail analysis.

The Retail Innovation Network fosters collaboration, boosting innovation in retail technology.

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