Inside Solution Provider at Advance Auto Parts

Parker, Colorado, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Auto PartsIndustries

Requirements

High school diploma or general education degree (GED)
Ability to walk or stand predominantly
Ability to talk and hear
Ability to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Specific vision abilities: close vision, distance vision, color vision, depth perception, and ability to adjust focus
Follow Advance/CarQuest Store uniform policy
ASE certification preferred, but not required

Responsibilities

Support Professional customers with use of Weblink, WorldPac, and other electronic part catalogs (assist in understanding e-catalog lookup and ordering systems; provide Weblink specification sheets; access online sources for late model cars needing special fluids)
Manage inventory of stocked parts (identify product to stock at Professional customer's location; assist Parts Manager/Supply Lead with daily stock orders and removing aged product; help receive and put away stock orders)
Source and order requested parts for Professional customers' mechanical repair processes (monitor delivery times on Aftermarket and Fast Moving Parts and improve service levels; source OE product where customer lacks dealership relationships; assist in sourcing and ordering recycled or hard-to-find parts)
Follow up on ordered product ETAs and provide communication to Store General Manager regarding service and/or inventory issues
Track RTVs, cores, and warranties for prompt resolution
Attend Professional customer Production meetings as requested
Reduce OE spend (work with customer Parts or Supply Associates to identify OE dealer purchases available through intercompany channels; coordinate product info and awareness training for technicians; assist in reviewing wholesale cars for potential parts)
Identify cars in parts hold and find solutions to make them parts ready
Review Pending list of cars to be reconditioned and verify availability of basic market basket product
Manage hardware program (identify product to stock at customer or CARQUEST store; check stock levels and prepare suggested stock orders twice weekly or as needed; help receive and put away hardware orders)
Provide feedback on issues, concerns, and opportunities to Professional customer management team
Anticipate Professional customer needs and offer potential solutions