Inside Sales Supervisor at Lindblad Expeditions

Orlando, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, TourismIndustries

Requirements

BA/BS degree or equivalent experience
3-5 years of experience in sales, customer service, or related field; travel industry experience preferred
Strong organizational and problem-solving skills
Experience using Salesforce or other CRM platforms
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Familiarity with the Seaware reservation system is a plus
Proven ability to supervise and motivate a team in a fast-paced environment
Excellent verbal and written communication skills
Strong understanding of the travel advisor distribution channel; luxury or expedition travel experience a plus

Responsibilities

Supervise the daily activities of the Inside Sales team to ensure productivity and service goals are consistently met
Provide coaching, training, and ongoing feedback to team members to improve performance and product knowledge
Manage task distribution and monitor workloads to ensure team resources are being used effectively
Track and report on team performance metrics, ensuring accountability for meeting KPIs
Support new team member onboarding and skill development
Oversee the handling of travel advisor inquiries, including commission questions, registration, and service escalations
Ensure all interactions with travel advisors are documented accurately using Salesforce and other company systems
Assist the team in identifying new business opportunities within the travel advisor community, with a focus on growing relationships with key accounts and Disney Earmarked partners
Serve as a point of contact for Disney Earmarked and Disney Vacation Club accounts
Support sales initiatives to drive advisor engagement and retention
Ensure adherence to standard operating procedures (SOPs) and service level agreements (SLAs)
Assist with the implementation of new tools and processes to streamline sales operations
Participate in system testing as a representative of the Inside Sales team
Collaborate with other departments, including marketing, operations, and field sales, to ensure smooth communication and alignment
Oversee the administration of the travel advisor discount rate program and educational trip program
Provide resources and updates to international sales partners as needed
Represent Inside Sales at industry events, as required
Perform other duties as assigned

Skills

Sales Operations

Team Leadership

Coaching

Training

Performance Metrics

KPI Tracking

Onboarding

Workflow Management

Organizational Skills

Communication

Lindblad Expeditions

Specialized marine expedition travel company

About Lindblad Expeditions

Lindblad Expeditions offers specialized travel experiences focused on marine expeditions that prioritize conservation and sustainable tourism. Their trips are designed for adventure travelers and nature enthusiasts who seek educational experiences in remote natural environments. Guests can engage with scientists and naturalists, enhancing their understanding of the ecosystems they explore. The company’s fleet includes advanced exploration tools like kayaks and underwater cameras, allowing for in-depth exploration of marine life. Unlike competitors, Lindblad Expeditions emphasizes educational voyages in partnership with National Geographic, providing unique insights and access to pristine locations. The goal is to create memorable travel experiences that foster a deeper appreciation for nature and promote conservation efforts.

New York City, New YorkHeadquarters

1979Year Founded

$82.7MTotal Funding

IPOCompany Stage

Education, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

Long-Term Disability

Life Insurance

Vision Insurance

Dental Insurance

Flexible Spending Account/Flexible Spending Account

Pre-Tax Commuter Benefit

Paid Holidays

Floating Holiday Options

Unlimited Paid Time Off

Paid Vacation

Parental Leave

Sick Leave

Pet Insurance

Risks

Increased competition in the expedition cruise market challenges Lindblad's market position.

Expansion into the Amazon River region may lead to operational challenges.

New executive leadership could cause strategic shifts or instability during the transition.

Differentiation

Lindblad Expeditions partners with National Geographic for unique educational travel experiences.

The company offers state-of-the-art exploration tools for marine expeditions.

Lindblad focuses on conservation and sustainable tourism in remote natural environments.

Upsides

Growing interest in sustainable tourism aligns with Lindblad's conservation-focused offerings.

The rise of experiential travel benefits Lindblad's educational and adventure voyages.

Multi-generational travel trends create opportunities for family-oriented expedition packages.

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