Inside Sales Setter Team Lead at Triumvirate Environmental

Provo, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Sales, Environmental ServicesIndustries

Requirements

High School Diploma or equivalent
At least 2 years of call center experience in sales
Knowledge of inside sales processes, lead qualification, team coaching, performance metrics, reporting, and systems, including Genesys, Pest Routes, Workday, Google Workspace, Slack, Sigma, and AI Setter automation tools
Ability to manage and monitor team performance effectively
Critical thinking skills and attention to detail, with the ability to thoroughly review accounts/situations
Strong problem-solving and analytical skills to address operational issues, improve processes, and maintain automation reliability
Excellent verbal and written communication to coach, motivate, and collaborate with internal teams and other departments

Responsibilities

Conduct weekly 1:1 sessions with Setters, focusing on performance, call reviews, and improvement goals (20–25% - Weekly)
Lead three 30-minute weekly team meetings and coach new hires after training to ensure correct procedures and address mistakes promptly (12–15% - Weekly/Monthly)
Track metrics, provide real-time feedback, and support the team to meet daily and weekly goals (20–25% - Daily)
Review calls to ensure script adherence, professionalism, and compliance (10–12% - Weekly)
Prepare performance reports, monitor AI Setter automation, and partner with QA, Training, Workforce Management, CAM, and IT to resolve issues (15–20% - Daily/Weekly)
Provide guidance through team channels, enforce policies, address adherence issues, and manage special projects or overflow tasks (10–12% - Daily/As needed)
Address issues including performance shortfalls, call handling errors, data discrepancies, scheduling conflicts, and AI automation reliability concerns
Resolve challenges that require analytical skills, sales process knowledge, and collaboration with QA, Training, Workforce Management, CAM, and IT
Utilize resources including Genesys, Pest Routes, Google Workspace, Slack, Sigma, and AI Setter automation monitoring tools
Make independent decisions related to coaching, team performance, scheduling adjustments, day-to-day operations, and AI Setter monitoring
Escalate complex or sensitive policy matters, HR concerns, significant procedural exceptions, or systemwide issues to the correct departments, as well as the Inside Sales Director
Make decisions guided by company policy, operational impact, and team performance data
Manage direct reports, including Inbound and Outbound Setters
Collaborate with the Inside Sales Director, QA, Training, Workforce Management, CAM, IT, and other departments
Influence revenue generation and customer satisfaction by ensuring Setters consistently qualify and route leads accurately
Drive effective coaching, accountability, and automation management to minimize errors, improve lead conversion rates, and enhance the customer experience in alignment with organizational goals and sales objectives

Skills

Inside Sales

Team Leadership

Coaching

Performance Monitoring

Call Analysis

Sales Training

Metrics Tracking

Reporting

AI Automation

Quality Control

Cross-Department Collaboration

Triumvirate Environmental

Provides sustainable environmental solutions and waste management

About Triumvirate Environmental

Triumvirate Environmental provides sustainable environmental solutions primarily in waste management, disposal, and compliance for sectors such as Life Sciences, Healthcare, Education, and Industrial. Their services include hazardous waste disposal, environmental health and safety consulting, lab facility services, and emergency response. By tailoring their offerings to meet the specific needs of each client, they help organizations reduce waste, save money, and maintain compliance with regulations. Triumvirate distinguishes itself from competitors through its strong focus on employee development and customer satisfaction, ensuring high-quality service delivery. The company's goal is to exceed stakeholder expectations and foster long-term relationships while promoting a safer and more sustainable environment.

Somerville, MassachusettsHeadquarters

1988Year Founded

$9MTotal Funding

DEBT_PPCompany Stage

Consulting, Industrial & Manufacturing, Social Impact, Education, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Professional Development Budget

Relocation Assistance

Employee Discounts

Risks

Emerging startups with innovative technologies threaten Triumvirate's market share.

Rising compliance costs in healthcare may impact Triumvirate's profitability.

Digital transformation in waste management could outpace traditional service providers like Triumvirate.

Differentiation

Triumvirate offers tailored environmental solutions for healthcare, education, and industrial sectors.

The company excels in hazardous waste disposal and EHS consulting services.

Triumvirate's commitment to employee development enhances service quality and client satisfaction.

Upsides

Rising demand for sustainable waste management in healthcare boosts Triumvirate's market potential.

Educational institutions' zero-waste initiatives create new opportunities for specialized services.

Advancements in hazardous waste recycling technologies improve cost efficiency for clients.

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