Inside Sales Rep Default (Q4 2025) at Airwallex

Hong Kong, Hong Kong

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Bachelor’s degree or above
At least 1-2 years experience in customer service or sales support environment
Start-up & Fintech experience

Responsibilities

Client Enablement: Assist clients in understanding and utilizing our products and services effectively to meet their needs
Troubleshooting: Act as the primary point of contact for client escalations and ad-hoc issues, ensuring a timely and satisfactory resolution to retain and increase customer loyalty
Communication Liaison: Work closely with the client, account manager and internal teams to identify customer needs, facilitate a clear communication and proactively improve the success metrics
Operational Support: Provide support for operational tasks and ensure that processes are followed efficiently and correctly
Relationship Management: Build and maintain strong relationships alongside the Channel Partnerships and Account Management teams to foster long-term partnerships, communicate customer feedback and insights to internal teams to drive product and service improvements

Skills

Key technologies and capabilities for this role

Inside SalesSME SalesBusiness DevelopmentPaymentsFintechCustomer Relationship ManagementSales EnablementGrowth MindsetFinancial Expertise

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This position is Hong Kong based and requires working in the office as part of the Inbound Sales Team.

What are the main responsibilities of this role?

The role focuses on client enablement by assisting clients in understanding and utilizing products, troubleshooting as the primary point of contact for escalations, and acting as a liaison between clients and internal teams.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Airwallex?

Airwallex values successful builders with founder-like energy, real impact, accelerated learning, true ownership, humility, collaboration, fast movement with good judgment, curiosity, and using AI to solve problems smarter.

What makes a strong candidate for this Inside Sales Rep role?

A strong candidate is dynamic, detail-oriented, operationally focused, with skills in troubleshooting, client enablement, and liaising between clients and internal teams, aligning with the team's passion for empowering SMEs.

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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