Inside Sales Rep Default (Q4 2025) at Airwallex

Hong Kong, Hong Kong

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Bachelor’s degree or above
At least 1-2 years experience in customer service or sales support environment
Start-up & Fintech experience

Responsibilities

Client Enablement: Assist clients in understanding and utilizing our products and services effectively to meet their needs
Troubleshooting: Act as the primary point of contact for client escalations and ad-hoc issues, ensuring a timely and satisfactory resolution to retain and increase customer loyalty
Communication Liaison: Work closely with the client, account manager and internal teams to identify customer needs, facilitate a clear communication and proactively improve the success metrics
Operational Support: Provide support for operational tasks and ensure that processes are followed efficiently and correctly
Relationship Management: Build and maintain strong relationships alongside the Channel Partnerships and Account Management teams to foster long-term partnerships, communicate customer feedback and insights to internal teams to drive product and service improvements

Skills

Inside Sales

SME Sales

Business Development

Payments

Fintech

Customer Relationship Management

Sales Enablement

Growth Mindset

Financial Expertise

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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