Inside Sales/Customer Service Representative at Westlake

Houston, Texas, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Manufacturing, ConstructionIndustries

Good understanding of various order processing (EDI, fax-to-EDI, web-to-EDI)
Ability to verify POs for accuracy and make necessary changes
Understands and correctly interprets Service Level Agreements, retail customer contracts, and requirements
Proficiency with SAP and SFDC (Salesforce.com)
Ability to provide verbal quotes and enter them into SFDC
Skills in conflict management, accepting, logging, managing, and resolving customer/sales issues professionally and empathetically
Ability to attend trade shows to showcase product knowledge and assist sales team
Knowledge to keep SFDC administrator informed of problems (e.g., pricing discrepancies)
Capability to manage Return Material process within policy parameters
Ability to research deductions/short payments/credit disputes and communicate professionally to resolve

Process received orders accurately and enter into SAP/SFDC
Verify all POs migrated by Independent Reps for accuracy and advise of changes
Schedule and maintain orders in SAP and SFDC
Create deliveries for released orders by calculating truck loads
Respond to inquiries via email or phone (e.g., inventory availability, production schedule, technical questions, products, policies)
Coordinate with Shipping to build efficient loads and schedules for pool trucks
Maintain records of customer interaction in SFDC (Voice of Customer)
Manage status of open orders/backorders
Communicate with Reps/Customers to obtain T/L fills and B/O releases
Run daily Order Edit
Send weekly open order reports to all Reps
Coordinate with Planners, Sales Manager/Representative, Credit Manager, Salesforce.com Administrator
Properly accept, log, manage, and resolve customer and sales issues
Keep customers informed of order/delivery issues
Manage Return Material process, ensuring customer satisfaction within guidelines
Research deductions/short payments/credit disputes and resolve with customers
Process credit applications for new or updated customer SAP accounts
Gather information for credit/debit memos and forward to customer service