Ingeneiro Soporte Técnico ( Costa Rica / Heredia ) at A1M Solutions

Heredia, Heredia Province, Costa Rica

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$7,800 – $9,360Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS, and common software applications
Basic IT knowledge on hardware support, keeping and giving support on company devices
Troubleshooting skills
Excellent communicator, culturally sensitive, patient
Customer service driven, understands the importance of confidentiality, business, and privacy of users
High school diploma or equivalent; associate degree or higher in Information Technology, Computer Science, or a related field preferred
Previous experience in a technical support or service desk role is an asset
ITIL certified (at least ITIL v4 foundation) is an asset
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Responsibilities

Investigate incoming IT related incident tickets
Fulfill IT related service requests, such as creating and configuring user accounts, and assist on initial setup for this access
Support users via call, chat, and ticketing tools
Provide assistance to other teams for backup activities
Collaborate with various stakeholders across the business, including Global teams, to provide support
Provide assistance and prepare meeting rooms for V.I.P. users
Keep meeting rooms always in working order, making checklists on these devices
Keep printer devices working; in case of issues, trigger the vendor to provide support

Skills

Key technologies and capabilities for this role

Windows OSMicrosoft OfficeAndroidiOSHardware SupportTroubleshootingITILCustomer ServiceTicketing Tools

Questions & Answers

Common questions about this position

What is the salary range for this Technical Support Engineer position?

The remuneration is USD 650.00 to USD 780.00.

Is this position remote or onsite, and where is it located?

The position is located in Heredia, San Francisco, America Free Zone, with no mention of remote work options.

What skills are required for this junior technical support engineer role?

Required skills include basic IT knowledge in Windows OS, Microsoft Office, Android, iOS and common software; basic hardware support; troubleshooting skills; excellent communication; and customer service orientation with understanding of confidentiality.

What are the working hours for this role?

The schedule is from 7:00 am to 4:00 pm.

What makes a strong candidate for this technical support position?

Strong candidates have a high school diploma or equivalent (associate degree in IT or related field preferred), previous experience in technical support or service desk, ITIL v4 Foundation certification, strong analytical and problem-solving skills, and excellent communication and interpersonal skills.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees