Infra Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 12 years of experience
15 years full-time education
Must have: Splunk Administration
Strong knowledge of System and Application monitoring, Application Performance Management (APM) concepts, tools, and features
Good hands-on experience with Splunk Enterprise, Splunk ITSI (IT Service Intelligence), Splunk User Behavior Analytics (Splunk UBEA)
Hands-on expertise with large-scale Logging and Enterprise Log System (ELS) using Splunk, Logi, Graylog, or other open-source components
Good knowledge of other monitoring tools like AppDynamics, SCOM, Nagios, ServiceNow ITOM, Azure Log Analytics, Azure Application Insights
Data management skills, including defining processes for data onboarding, performing onboarding, and bringing into production
Strong experience in Splunk Operations for large and complex Application and Infrastructure environments
Splunk Alert and dashboard management, Application management
Good knowledge of Dashboarding with Grafana, Kibana
Expert knowledge in Splunk architecture (Indexers, search heads, forwarders, clusters)
Experience with Splunk Searching and Reporting, Knowledge Objects administration, Clustering, and Forwarder Management
Ability to troubleshoot technical issues to establish root cause and form solutions or workarounds across environments
Knowledge of Automation & infrastructure-as-code (Ansible, PowerShell, Terraform, CloudFormation)
Certification in relevant technologies (e.g., Cloud)
Knowledge of Splunk roles and capacity management
Good analytical and debugging skills

Responsibilities

Provide ongoing technical support and maintenance of production and development systems and software products (remote and onsite)
Support configured services running on various platforms (operating within defined operating model and processes)
Provide hardware/software support and implement technology at the operating system-level across server and network areas, and for particular software solutions/vendors/brands
Perform L1 and L2/basic and intermediate level troubleshooting

Skills

Splunk Administration

Splunk Enterprise

Splunk ITSI

Splunk UBEA

Splunk Operations

Splunk Alert Management

Splunk Dashboard Management

Splunk Architecture

Splunk Indexers

Splunk Search Heads

Splunk Forwarders

Splunk Clustering

Splunk Searching

Splunk Reporting

Knowledge Objects

AppDynamics

SCOM

Nagios

ServiceNow ITOM

Azure Log Analytics

Azure Application Insights

Grafana

Kibana

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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