Information Technology Operations - São Jsé dos Campos/SP at General Motors

São José dos Campos, Sao Paulo, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Information TechnologyIndustries

Requirements

Training, education and/or experience in Computer Operations
Additional experience in computer hosting, Data center operations, etc
Excellent communication skills for interacting with users at all levels (technical and non-technical)
Strong analytical and problem-solving skills
Experience working in a large global organization
Good understanding of processes and procedures relevant to work area with ability to exercise decision-making skills
Ability to identify and propose solutions to leadership
Ability to identify and correct non-routine problems through independent judgment
Ability to work under general supervision with limited guidance
Ability to hold themselves and others accountable for demonstrating GM's values and cultural behaviors
On-site full-time presence required

Responsibilities

Coordinate and perform work under general direction from site IT leadership and in-line with GMIT policies and procedures
Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents
Follow incident management process and contact appropriate IT support personnel to resolve application and network issues
Coordinate fact finding and business impact assessment by contacting business partners
Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners
Provide troubleshooting to resolve device and network connectivity issues
Use common corporate IT tools to perform asset management, patching, and software installation
Use corporate IT tools to perform remote device management and user support
Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)
Perform hardware refresh and repair (break-fix)
Swap network switches
Power up/down infrastructure equipment such as Data Center equipment
Perform user and device administration using Active Directory Security Groups
Complete assigned minor IT projects/tasks
Participate with cross-functional teams as required
Keep all IT assets and systems installed in the GM environment running, interacting with internal and external teams

Skills

IT Operations

Computer Operations

Data Center Operations

Incident Management

Problem-Solving

Analytical Skills

Communication Skills

Network Support

Shift Support

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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