Industry Insights - Client Manager at Nielsen

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Packaged Goods, Market ResearchIndustries

Requirements

Licenciatura en Administración de empresas, Ingeniería Industrial, Economía, Marketing o afín
Más de 6 años de experiencia en empresas de Consumo Masivo, Retailers, consultoras de investigación de mercado, áreas de marketing, comercial o gestión de proyectos
Paquetería Microsoft Avanzado (PowerPoint, Excel y Word)
Power BI (nivel intermedio deseable)
Inglés (Intermedio-Avanzado / Avanzado deseable)
Buena habilidad de gestión de proyectos (en tiempo, según el alcance y con flexibilidad cuando sea necesario)
Experiencia comprobable de gestión de equipos
Gestión del cliente y habilidades de consultoría
Trabajo bajo presión y manejo de estrés
Pasión por el trato directo con clientes, perfil analítico con habilidades comerciales y de trabajo en equipo, capacidad para inspirar y motivar a compañeros

Responsibilities

Liderar el inicio y desarrollo de relaciones fructíferas con clientes (principales fabricantes de consumo masivo) a nivel local, garantizando desarrollo comercial, comunicación continua y creación de estrategias alineadas a la visión de negocio del cliente
Desarrollar el equipo, organizando y formando a los analistas a cargo
Establecer altos estándares de entrega al cliente, proporcionar soporte, reconocimiento y retroalimentación para desarrollar asociados y apoyar un entorno de equipo sólido enfocado en exceder requisitos internos y externos
Manejar conversaciones confidenciales con clientes, resolver conflictos y armonizar procesos a nivel interno
Conocer al cliente, entender sus necesidades y negocio para proponer estrategias con visión integral de las soluciones de NielsenIQ
Apoyar en la creación de planes anuales para definir planes de acción con clientes, identificando objetivos, soluciones y resultados
Realizar presentaciones de negocio con alto nivel de detalle analítico a distintas áreas de los clientes
Fomentar y apoyar el desarrollo continuo de los asociados del equipo mediante motivación, acompañamientos, capacitaciones y retroalimentaciones continuas
Negociar y asegurar el modelo de servicio con base en entregables con la cartera de clientes

Skills

Key technologies and capabilities for this role

Client Relationship ManagementCustomer SuccessTeam LeadershipBusiness DevelopmentAnalytical SkillsCommercial NegotiationStrategic PlanningBusiness PresentationsConflict ResolutionTeam MotivationPerformance FeedbackFMCG Industry Knowledge

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site.

What is the salary range for this role?

This information is not specified in the job description.

What are the required qualifications and skills for this position?

Candidates need a degree in Business Administration, Industrial Engineering, Economics, Marketing or related field, over 6 years of experience in consumer goods, retail, market research consultancies, marketing, sales, or project management, advanced Microsoft Office skills (PowerPoint, Excel, Word), intermediate Power BI (desirable), and intermediate-advanced English.

What is the company culture like for this role?

The culture emphasizes building strong team environments, continuous development of associates through motivation, training, and feedback, and professional growth in a learning-focused work environment.

What makes a strong candidate for this Client Manager role?

Strong candidates are passionate about direct client interaction, analytical with commercial skills and teamwork abilities, enjoy inspiring and motivating teams, and have relevant experience in consumer goods or retail sectors.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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