India Contact Center Professional at Entrata

Pune, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Property Management, Real EstateIndustries

Requirements

Speaks clear, natural English
Can explain information simply and confidently
Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication
Reads and understands information quickly, including property details, notes, and policies
Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers
Preferred Qualifications
High school diploma or equivalent
Self-motivated with a strong drive to succeed
Professionalism and the ability to balance work and fun appropriately
Positive attitude and willingness to learn, including memorizing processes and procedures
Previous experience in customer service, call center, or leasing support environment

Responsibilities

Handle inbound calls, including: Leasing calls (answer questions about pricing and availability), Maintenance calls (collect work orders and coordinate with property staff), Resident/Solicitor calls (relay messages to onsite teams)
Manage back-to-back calls for the duration of your shift, depending on business needs
Document clear and concise notes for every call, capturing relevant details accurately
De-escalate concerns and provide solutions to ensure customer satisfaction
Schedule appointments for prospective renters to tour the community
Communicate updates from property staff to callers
Achieve at least passing scores for all graded calls
Provide feedback, suggestions, and comments to the Shift Manager as needed
Participate in scheduled team meetings and training sessions
Maintain a positive work environment by adhering to Entrata’s company values

Skills

Key technologies and capabilities for this role

Customer ServiceInbound CallsLeasingMaintenance CoordinationWork Order ManagementCall Handling

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this role allows you to work from home as a virtual Leasing Professional.

What are the minimum qualifications for this role?

Minimum qualifications include speaking clear, natural English, explaining information simply and confidently, writing concise and accurate notes with correct spelling and grammar, reading and understanding information quickly, and willingness to use accent-neutralization software.

What does Entrata's company culture emphasize?

Entrata emphasizes transparent communication, executive town halls, collective excellence, boldness, resilience, and prioritizing different perspectives, with active engagement from all team members.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Leasing Professional role?

A strong candidate speaks clear, natural English, can explain information simply, writes accurate notes, reads quickly, and is willing to use accent-neutralization software, along with a drive to deliver excellent customer service.

Entrata

Property management software with integrated tools

About Entrata

Entrata provides property management software that simplifies the management of apartment communities. Its platform offers a single-login access to various online tools, including websites, mobile apps, payment processing, lease signing, accounting, and resident management. This software allows property management companies to operate more efficiently by integrating with third-party applications through an open API, enabling customization of their technology solutions. Unlike many competitors, Entrata focuses on creating a comprehensive suite of tools that enhance both operational efficiency and resident experiences. The goal of Entrata is to streamline property management processes and improve the overall experience for both property managers and residents.

Lehi, UtahHeadquarters

2003Year Founded

$493.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Paid Vacation

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Parental Leave

Employee Discounts

Risks

'Inception Fraud' poses a significant risk to property management companies, including Entrata.

The convergence of hospitality and residential technology increases competition in the multifamily market.

New tech-enabled hospitality companies can challenge Entrata's market position.

Differentiation

Entrata offers a single-login, open-access platform for property management.

The platform integrates with third-party applications through an open API.

Entrata serves over 20,000 apartment communities with comprehensive management tools.

Upsides

Entrata's partnership with Freddie Mac enhances residents' financial stability through credit-building.

The integration with Respage boosts marketing and automation capabilities for property managers.

Entrata's expanded API program facilitates seamless technology integrations with partners like Hott Solutions.

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