Index Client Services Analyst at Nasdaq

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Bachelor’s degree, preferably in Business, Economics, Finance, or related field
At least 2 years of relevant experience
Excellent written and verbal communication skills
Strong analytical, problem-solving and prioritization skills
Strong customer service and client facing skills
Must be amenable to work morning and/or mid shift throughout the work week and at least two times a week in office (hybrid model)

Responsibilities

Support clients who utilize Nasdaq indexes and corresponding products
Support institutional partners who disseminate Nasdaq indexes through their platforms
Address day-to-day inquiries regarding index data and products
Act as technical liaisons between clients and internal teams to resolve issues, ensuring that clients' expectations and KPIs are met
Work with clients and partners to define business and system requirements, implementing processes to streamline interactions whenever possible
Prepare and distribute proactive client communications regarding index news and announcements
Capture intelligence from client interactions into CRM system
Work with the global Index Client Services team on various ongoing initiatives to improve the client experience
Support the onboarding process for new clients in conjunction with the sales teams, coordinating access to all data and services the client is entitled to receive, both direct from Nasdaq and through 3rd party vendors
Analyze, communicate, and raise client concerns as they relate to Nasdaq product offerings to leadership

Skills

Client Services

Financial Indexes

Nasdaq-100

ESG

Quantitative Strategies

Market Intelligence

Data Analytics

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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