Inbound Sales Representative Associate at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Customer OperationsIndustries

Requirements

Any Graduation
1 to 3 years of experience
Skill in Next Generation Customer Operations - Service Desk Non-Voice Support
Ability to work in rotational shifts

Responsibilities

Manage/resolve customer queries
Handle escalations and complaints of dissatisfied customers and provide best resolutions
Close faults and complaints within SLAs
Record, diagnose, troubleshoot, resolve or assign incidents and service requests based on defined scope of support
Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions (email, web, chat)
Solve routine problems through precedent and referral to general guidelines
Interact within own team and with direct supervisor
Follow detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
Make decisions impacting own work as an individual contributor with focused scope

Skills

Key technologies and capabilities for this role

Service DeskNon-Voice SupportCustomer SupportIncident ManagementTroubleshootingEscalation HandlingSLA ManagementEmail SupportChat SupportCustomer Queries

Questions & Answers

Common questions about this position

What qualifications and experience are required for this role?

Any graduation is required along with 1 to 3 years of experience. The role is in Next Generation Customer Operations - Service Desk Non-Voice Support.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the main responsibilities in this role?

You will manage and resolve customer queries, handle escalations and complaints, provide best resolutions, and close faults and complaints within SLAs. Responsibilities include recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests for non-voice interactions like email, web, and chat.

Does this role involve shift work?

Yes, this role may require you to work in rotational shifts.

What is the work environment and team structure like?

You will be an individual contributor as part of a team with a predetermined, focused scope of work. Interactions are within your own team and direct supervisor, solving routine problems through precedent and guidelines, with detailed instructions provided.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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