A1M Solutions

Inbound Customer Service Representative (Hospice Care) - PST Hours (Remote)

South Africa

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Hospice CareIndustries

Requirements

Candidates should possess sophisticated English communication skills, exceptional empathy and patience when addressing customer concerns, and a minimum of one year of experience in a customer service role, specifically dealing with customers over the telephone or in person, along with computer literacy in programs such as Word and Outlook.

Responsibilities

The Inbound Customer Service Representative will manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources, respond to customer requests and concerns promptly and professionally, handle insurance verification and authorization processes, schedule appropriate staff to meet with patients and families, coordinate hospital discharges and general admission processes, and perform data entry tasks, keeping all admission tracking logs up-to-date.

Skills

English communication
Empathy
Patience
Customer Service
Telephone communication
Computer literacy
Word
Outlook

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Key Metrics

Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees

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