Inbound Customer Service Representative (Hospice Care) - PST Hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: Inbound Customer Service Representative
• Salary: Not Specified
• Company: ISTA Personnel Solutions South Africa (partnering with a USA-based client in the Hospice Healthcare sector)

This role provides compassionate support to patients and families within the Hospice Healthcare sector. It’s a remote position for South African citizens requiring PST hours (Pacific Time) and a commitment to excellent communication and empathy.

Requirements

• Communication Skills: Sophisticated with exceptional English communication skills.
• Empathy & Patience: Ability to display empathy and patience when addressing customer concerns.
• Experience: Minimum of one year experience in a customer service role, dealing with customers over the telephone or in person.
• Computer Literacy: Computer literate (Word, Outlook).
• Citizenship: Must be a South African Citizen.

Responsibilities

• Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources.
• Respond to customer requests and concerns promptly and professionally.
• Handle insurance verification and authorization processes.
• Schedule appropriate staff to meet with patients and families to discuss hospice services in a timely manner.
• Coordinate hospital discharges and general admission processes.
• Perform data entry tasks, keeping all admission tracking logs up-to-date.

Working Hours & Environment

• Working Hours: 5 day rotating shifts - PST hours, Monday - Sunday (2 rest days in-between)
• Work Environment: Remote

Internet Requirements

• A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.

Power Backup Requirements

• A reliable power backup solution is required to manage load shedding and power outages.

Application Instructions

• If you are not contacted within 14 working days, please consider your application unsuccessful.

Additional Details

• Employment Type: Remote
• Language: English (en)
• Department: SA - Operations
• Published: 2025-04-15