Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Sports, Gaming, FintechIndustries
Requirements
- English fluency both verbal and written
- 1+ years of general experience in a Customer Support or similar role
- Contemporary computer literacy and typing skills
- An excellent communicator
- Able to work well under pressure
- Able to work productively in an autonomous environment
- A fast learner who is able to work with set targets
- Working flexibly on a day and night shift system (including national holidays and weekends)
Responsibilities
- Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner
- Educate current and potential customers with product, process and service information
- Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution
- Identify and escalate priority issues to your Team Leader and Ops Team
- Maintain accurate customer records
- Actively participate in Team meetings
- Participate in coaching sessions with our Customer Service Manager
- Adhere to internal policies and procedures
- Adhere to shift schedules
Skills
Customer Service
Social Media
Twitter
Facebook
Instagram
Web Chat
Email Support
Troubleshooting
Product Knowledge
Sporty Group
Sports app for news, scores, streaming
About Sporty Group
Sporty.com is a sports app designed for sports enthusiasts, offering features such as sports news, live football scores, live streaming, sports odds, and interactive chat. Users can follow, like, share, and watch sports content without any cost or advertisements, creating a seamless experience. The app targets sports fans who want real-time information and community engagement. Unlike competitors, Sporty.com provides free access to its services, aiming to build a large user base that can be monetized through partnerships and sponsorships in the future. The goal of Sporty.com is to enhance the sports viewing experience while fostering a loyal community of sports fans.
Campbell, CaliforniaHeadquarters
2013Year Founded
VENTURE_UNKNOWNCompany Stage
Consumer Software, EntertainmentIndustries
51-200Employees
Benefits
Quarterly Bonus
Flexible Work Hours
Paid Vacation
Annual Company Retreat
Risks
Resource allocation to Sociable Soccer may divert focus from Sporty.com's core offerings.
Technical integration of Sociable Soccer may affect user experience on Sporty.com.
Unified login system poses potential cybersecurity risks if not properly managed.
Differentiation
Sporty.com offers a free, ad-free sports app experience, unlike many competitors.
The app provides interactive features like chats with football legends, enhancing user engagement.
Sporty.com integrates live scores, streaming, and sports news in one seamless platform.
Upsides
Acquisition of Sociable Soccer expands Sporty Group's reach into the gaming sector.
Partnerships with sports organizations enhance content and provide monetization opportunities.
Growing demand for real-time sports information boosts Sporty.com's user base.
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