[Remote] Implementation Specialist – Retail Solutions at A1M Solutions

Alberta, Alberta, Canada

A1M Solutions Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, SoftwareIndustries

Requirements

  • Ability to manage multiple client projects simultaneously
  • Knowledge of retail operations (hardware, building materials, lumber)
  • Accounting knowledge
  • Excellent communication skills in English (French is an asset but not required)
  • Strong organizational skills, with the ability to prioritize and manage stress
  • Team-oriented, positive, and solution-focused mindset
  • Flexibility to work with clients in different time zones remotely and on customer site traveling across Canada
  • Strong focus on customer training

Responsibilities

  • Understand the client’s operational processes and business context
  • Participate in preparatory meetings with various internal teams
  • Gather business requirements using internal tools and questionnaires
  • Prepare training materials and a clear implementation schedule
  • Plan and coordinate meetings and training sessions with the client
  • Support the migration of information into the system (without programming)
  • Adjust system configuration based on defined operational needs
  • Train store super-users, both on customer site and remotely
  • Provide active support during the go-live phase
  • Monitor project progress and follow up regularly with clients
  • Prepare and assist the client during the testing phase
  • Collaborate with internal teams to ensure a successful implementation

Skills

Key technologies and capabilities for this role

Retail OperationsHardware RetailBuilding MaterialsLumber IndustryAccountingCustomer TrainingData MigrationSystem ConfigurationProject ManagementClient OnboardingBusiness Requirements Gathering

Questions & Answers

Common questions about this position

What benefits are offered for this Implementation Specialist role?

Benefits include remote work, 3 weeks of paid vacation in the first year increasing to 5 weeks after 7 years, 5 personal days per year, 100% employer-paid group insurance from day one, active lifestyle program with annual allowance, Employee Assistance Program, group RRSP with employer contributions, and a birthday gift.

Is this position remote or does it require office work?

The role offers remote work with flexibility to work with clients in different time zones remotely and on customer site traveling across Canada.

What key skills are required for the Implementation Specialist position?

Required skills include knowledge of retail operations (hardware, building materials, lumber), accounting knowledge, excellent communication skills in English (French is an asset), strong organizational skills, and the ability to manage multiple client projects simultaneously.

What is the company culture like at A1M Solutions?

The company seeks team-oriented, positive, and solution-focused individuals, emphasizing collaboration with internal teams and career development opportunities.

What makes a strong candidate for this Implementation Specialist role?

Strong candidates have a strong focus on customer training, solid knowledge of the retail industry (hardware, building materials, lumber), and experience managing client projects with excellent communication and organizational skills; note that it is not a technical programming role.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees

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