Implementation Specialist-MarianaTek (REMOTE) at Xplor

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fitness, Wellbeing, SaaS, PaymentsIndustries

Requirements

3+ years of experience in software implementation or customer service
Extremely well organized and detail oriented, with the ability to wrangle, prioritize and execute against a large task list
Ability to thrive when creating order out of chaos, as onboarding involves working with a lot of data and processes
Ability to manage multiple projects simultaneously
Flexible, as some clients work early or late to ensure successful launches with limited downtime
Excellent communicator (in person, on the phone, and via Slack) with ability to communicate effectively with a variety of stakeholders including clients, their developers, partners, and internal team
Highly analytical, with ability to use data to make informed decisions and proficiency with spreadsheets (e.g., Excel)
Desired Qualifications
BA or BS preferred
Experience working in a startup or SaaS company preferred
Experience with Wordpress, SQL

Responsibilities

Manage onboarding processes from start to finish
Spearhead all client communications
Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform
Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform
Configure platform settings based on client specifications with high levels of accuracy
Create mobile applications for clients by working and communicating with the Engineering team
Assist with onboarding process improvements
Conduct quality assurance testing of client websites and Mariana Platform configurations
Analyze data using Excel to facilitate testing and validate success

Skills

MarianaTek

Onboarding

Client Communication

Platform Configuration

Technical Consulting

Quality Assurance

Mobile App Creation

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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