Implementation Specialist II, Catholic Market at Pushpay

Colorado Springs, Colorado, United States

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$67,923 – $78,489Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Non-Profit, SaaS, Digital Giving, Catholic MarketIndustries

Requirements

BA/BS Degree
3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager
Excellent verbal and written communication skills
Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
Desire to work in a startup environment, with proactive mindset and minimum need for supervision
Experience with CRM software (e.g. Salesforce)
Ability to prioritize and manage workload to meet deadlines
Ability to manage multiple, concurrent client relationships
Well-organized and strong work ethic
Ability to anticipate change and adjust priorities accordingly
Understanding of key drivers for local church success
Understanding of industry culture, products, and services

Responsibilities

Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPIs
Become an expert in the Pushpay product suite and set appropriate expectations with the customer
Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations
Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation
Build and effectively execute account plans and strategies unique to each account
Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as recommend process/procedure changes to better utilize Pushpay services
Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved
Maintain knowledge of market conditions and competitive activities
Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management
Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads

Skills

Key technologies and capabilities for this role

Project ManagementCustomer OnboardingImplementationPipeline ManagementKPI ManagementCustomer ServiceTechnical Skills

Questions & Answers

Common questions about this position

What is the compensation range for the Implementation Specialist II role?

The compensation range is $67,923-$78,489, determined by role and location, with individual pay based on work location, job-related skills, experience, and relevant education or training.

What is the work arrangement or location policy for this position?

The role follows a hybrid work model with 3 days in the COS office and 2 days remote.

What key skills are required for the Implementation Specialist II position?

The role requires project management skills, technical expertise in the Pushpay product suite, customer interaction skills, ability to navigate objections, and a drive for excellence and results.

What benefits does Pushpay offer employees?

Benefits include 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees; 70% employer-paid premiums for dependents; 401K match; 12 paid holidays; 2 paid Volunteer Time Off days; 15 days PTO starting, increasing with tenure; and paid parental and adoption leave.

What makes a strong candidate for this Implementation Specialist role?

A strong candidate has a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer-interaction skills, drive for excellence, ability to navigate objections, and proven ability to deliver results.

Pushpay

SaaS platform for community engagement and donations

About Pushpay

Pushpay provides software as a service (SaaS) solutions that help organizations in the faith, education, and nonprofit sectors connect with their communities. Their products utilize mobile technology to enhance community engagement and facilitate donations. Pushpay offers tools that allow churches, schools, and charities to strengthen their community bonds and manage contributions effectively. Unlike many competitors, Pushpay operates on a subscription-based model, generating revenue through recurring fees from its clients. The company's goal is to continue growing and innovating in order to improve community engagement and increase generosity.

Redmond, WashingtonHeadquarters

2011Year Founded

$13.2MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, Social ImpactIndustries

501-1,000Employees

Benefits

Career Development - We offer credits towards Audible audiobooks and Kindle books to help you grow your career. If it’s related to your job, we’ll buy you the book.

401(k) Matching - We hope you work here for a long time, and we’ll help you prepare for retirement with a matching program and vesting schedule that rivals most employers.

100% Medical Coverage - Healthy employees are critical to our success. That’s why we pay 100% of your medical premium and 50% of your dependent’s premium.

Corporate Giving - Generosity is more than a talking point here. We support employees in volunteering locally and participating in giving campaigns throughout the year.

Carpool Incentives - Traffic is the worst. Find a co-worker and beat the gridlock together with carpool incentives for using innovative apps like Scoop and Waze Carpool.

Unlimited Healthy Snacks - Our Nespresso machines power us through the gloomy winters (and all year long, to be honest). When that’s not enough, grab fresh fruit, veggies, or one of the dozen rotating snacks!

Risks

Emerging church technology platforms may erode Pushpay's market share.

Rapid adoption of AI by churches may outpace Pushpay's current offerings.

Economic uncertainties could reduce spending on technology solutions by churches.

Differentiation

Pushpay offers ChurchStaq, ParishStaq, and Resi Media suites for comprehensive church management.

The company integrates video streaming and live broadcasting in its church management platforms.

Pushpay's App Studio provides customizable mobile apps for enhanced digital church engagement.

Upsides

Increased adoption of AI-driven analytics enhances personalized community engagement strategies for churches.

The rise of hybrid church services creates opportunities for integrated SaaS solutions.

Growing interest in mobile-first solutions drives demand for Pushpay's customizable apps.

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