[Remote] Implementation Specialist - EMEA at Ashby

Europe

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£70,000 – £85,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, HR TechnologyIndustries

Requirements

Extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and delivering results in accordance with expectations)
Ability to keep teams on track to meet milestones and work effectively in a remote-first setting, with <10% travel as needed
Adept at understanding customer needs, tailoring implementations, building strong relationships, and acting as a proactive guide and advocate
Experienced in navigating change management processes and helping customers adapt to new systems
Solid understanding of a complex product (ideally Ashby) and its technical intricacies; technically curious and creative
Skilled in advising customers on best practices for optimal software value
Proactive critical thinking and solutions orientation to address customer opportunities and improve processes
Effective cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Operations
Clear, direct, and concise communication (written and verbal), with precision in asking clarifying questions and distilling complex concepts
Great listener, acting as the voice of the customer to internal stakeholders
Problem solver thriving on complex challenges with innovative, scalable solutions
Eager to improve processes and workflows for efficiency and efficacy
Detail-oriented and technically proficient, with pride in internal operations
Data-driven, using metrics and analytics to inform decisions and measure success
Adaptable in a fast-paced, evolving environment

Responsibilities

Managing and executing end-to-end implementation of Ashby’s solution for new Enterprise and Mid-Market customers
Developing and executing implementation plans to ensure positive customer experience and expedited time to value
Supporting customers to get up and running swiftly and achieve desired outcomes

Skills

Key technologies and capabilities for this role

Project ManagementImplementationOnboardingStakeholder ManagementCustomer SuccessRemote CollaborationCustomer Relationship Management

Questions & Answers

Common questions about this position

What is the salary range for the Implementation Specialist role?

The salary range is £70K - £85K.

Is this position remote?

Yes, this is a remote position.

What key skills are required for this role?

Required skills include extensive experience in implementation and project management, customer centricity with strong relationship-building, change management, technical proficiency in complex products, and cross-functional collaboration.

What is the company culture like for this team?

The team emphasizes customer centricity, being responsive and collaborative partners, working in a remote-first setting, and focusing on thoughtful delivery to ensure a strong customer foundation.

What makes a strong candidate for this Implementation Specialist position?

Strong candidates have extensive implementation and project management experience, excel at customer centricity and change management, possess technical proficiency with complex products, demonstrate critical thinking, and collaborate effectively across functions.

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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