Implementation Specialist at Global Payments

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTech, Financial ServicesIndustries

Requirements

Polished and professional approach
Excellent and demonstrable problem-solving skills
Strong interpersonal skills and an ability to quickly establish solid relationships with clients
Strong presentation and report-writing skills
Quick to adapt to new environments/technologies and able to grasp complex business processes
Ability to manage expectations, facilitation skills and a knack for turning conflict into positive outcomes
Strong entrepreneurial spirit and a willingness to do what it takes to get the job done
Undergraduate degree or technical diploma
Proven experience handling enterprise level customer projects
2+ years of software deployment experience (asset)
Business experience in one or more of the following markets (asset): Ski & Attractions, Government, Parks and Recreation, Education, Not for Profit, Endurance, Sports
Technical experience with computer and network architecture, database schematics, APIs, and SQL (certifications or professional designations asset)
Project management experience
Experience with ACTIVE’s software solutions (asset)
Understand and communicate accounting best practices
Legally authorized to work for any employer in Canada on a full-time basis without need for immigration sponsorship

Responsibilities

Conduct functional planning and scoping sessions with ACTIVE and client project stakeholders
Design and Implement hardware, software, and data integration solutions with customers that satisfy their business needs
Coordinate all day-to-day details for implementations
Develop and manage technology deployment strategies
Develop and deploy end user training plan applicable
Work with Project Manager to execute implementations according to plan
Work with Project Consultants to coordinate functional requirements with deliverables
Work with Support Analysts to facilitate handoff as project closes
Intake and analyze business problems then establish and deploy technical solutions

Skills

Key technologies and capabilities for this role

Database ManagementPlatform ManagementInfrastructure ManagementSystem IntegrationsHardware ConfigurationData IntegrationSoftware ImplementationProject CoordinationEnd User Training

Questions & Answers

Common questions about this position

What is the work arrangement for this Implementation Specialist role?

The position involves working directly with clients remotely and onsite throughout North America.

What technical skills are required for this position?

Technical experience with computer and network architecture, database schematics, APIs, and SQL is required. Certifications or professional designations in this area are an asset.

What soft skills are needed for the Implementation Specialist role?

Candidates need a polished and professional approach, excellent problem-solving skills, strong interpersonal skills, presentation and report-writing skills, and the ability to adapt quickly to new environments.

What is the company culture like at Global Payments?

The company has a dynamic team driven by passion for success, with a strong entrepreneurial spirit and a willingness to do what it takes to get the job done.

What makes a strong candidate for this Implementation Specialist position?

A strong candidate has an undergraduate degree or technical diploma, proven experience handling enterprise-level customer projects, project management experience, and business experience in markets like Ski & Attractions, Government, Parks and Recreation, Education, Not for Profit, Endurance, or Sports.