Implementation Specialist - Americas

North America

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$110,000 – $140,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Customer SuccessIndustries

Requirements

Candidates should have extensive experience managing and executing implementation and onboarding projects, including defining work, aligning stakeholders, communicating plans, and delivering results. They must be adept at understanding customer needs, tailoring implementations, building strong customer relationships through engagement and communication, and navigating change management processes. A solid understanding of complex products and technical intricacies is required, along with technical curiosity and creativity. Candidates should also possess strong critical thinking, solutions orientation, clear communication, active listening, problem-solving skills, attention to detail, technical proficiency, data-driven decision-making abilities, adaptability in a fast-paced environment, and a passion for coaching customers. The ability to travel less than 10% as needed for strategic customer engagements is also a requirement.

Responsibilities

The Implementation Specialist will manage and execute the end-to-end implementation of Ashby’s solution for new customers, primarily within the Strategic (Enterprise) segment. They will develop and execute implementation plans to ensure a positive customer experience and expedited time to value, supporting customers in getting up and running swiftly to achieve their desired outcomes. Responsibilities include advising customers on best practices for software usage to ensure optimal value, proactively addressing customer opportunities, improving internal processes, and partnering with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.

Skills

Implementation Management

Project Management

Customer Onboarding

Stakeholder Alignment

Customer Relationship Management

Customer Needs Assessment

Time to Value

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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