Implementation Project Manager - GIS at National Information Solutions Cooperative (NISC)

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, TelecommunicationsIndustries

Requirements

3-5 years of ArcGIS Enterprise Suite product experience (ArcGIS Pro, ArcGIS Server, ArcMap, ArcCatalog)
Detail-oriented and technically skilled GIS Professional

Responsibilities

Provides superior customer support to internal and external customers in all encounters
Determine expectations and timelines of the Member’s conversion process
Prepare and monitor the Project Plan
Identify gaps in features and functionality in software and oversee resolution
Identify changes required for conversion of data
Complete and prepare conversion documents
Oversee the standardization of artifacts used in the Project Plan
Add and enhance artifacts with team lead’s assistance
Assist in document preparation
Communicate with all parties involved in the enterprise implementation
Compiles and analyzes business requirements and evaluates Member/Customers’ operational processes to prepare for software application conversions, migrations, and/or new implementations
Designs and implements system set-up configurations for Member/Customers performing independently and proficiently
Designs and delivers training to the Member employees to prepare for “live” week. Utilizes all implementation best practices and artifacts for all implementation projects
Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
Prepares Change Requests (CRs) and follow-up to resolution
Performs research into difficult application problems, resolves issues for Member/Customers and recommends changes or enhancements as directed
Facilitate and follow up with Member/Customers on difficult requests and procedures
Gathers, maintains and audits Member information in the configuration database
Utilizes all support tools as directed
Conveys customer feedback to product development staff as appropriate
Perform on-site training or deliver remote application training to Member/Customers via Web Tools
Provides after-hours support
May prepare materials and deliver National IT Learning Center classes
May prepare materials and deliver Member Information Conference (MIC) sessions
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role
May be called upon to assist in other implementation areas
May be called upon to participate on design teams
May be called upon to participate in testing of new product development or enhancements

Skills

Key technologies and capabilities for this role

ArcGIS ProArcGIS ServerArcMapArcCatalogArcGIS Enterprise SuiteGISProject ManagementData ValidationCustomer SupportSoftware ImplementationTraining Delivery

Questions & Answers

Common questions about this position

What experience is required for this Implementation Project Manager role?

Candidates need 3-5 years of ArcGIS Enterprise Suite product experience, including ArcGIS Pro, ArcGIS Server, ArcMap, and ArcCatalog.

What are the main responsibilities of this position?

The role involves managing GIS software implementations end-to-end, validating converted data, providing training and support, communicating with stakeholders, and resolving technical issues during migrations.

Is remote work an option for this job?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Implementation Project Manager role?

A strong candidate is detail-oriented, technically skilled in GIS with 3-5 years of ArcGIS experience, excels at customer support, project management, data conversion, training delivery, and troubleshooting.

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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