Implementation Project Director

Position Overview

• Location Type: Fully Remote
• Job Type: Not Specified
• Salary: Not Specified

Garner is a rapidly growing company revolutionizing healthcare by evaluating doctor performance and incentivizing better care, making high-quality healthcare affordable. We have doubled our revenue annually for the last 5 years and are expanding our team by over 50% each year. We foster an award-winning culture focused on teamwork, trust, autonomy, exceptional results, and individual growth.

We are seeking an Implementation Project Director to lead and oversee the execution of complex client projects from initiation to completion. This role requires strong leadership, project management expertise, and the ability to coordinate cross-functional teams and external stakeholders. The Implementation Project Director reports to the Director, Implementation.

Responsibilities

• Lead and manage the end-to-end implementation of large-scale and strategic client projects.
• Create and maintain project plans, ensuring all tasks are completed within defined timelines.
• Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions.
• Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs and effectively communicating the value of our solutions.
• Coordinate internal teams, external vendors, and client stakeholders to ensure seamless execution and delivery of project milestones.
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
• Partner with clients and internal teams to analyze integration needs, data mapping, and workflow requirements essential for successful integrations.
• Lead client-facing presentations and conduct regular status meetings with clients and internal teams, delivering clear and concise updates on project progress.
• Develop a comprehensive understanding of our products and services, providing in-depth assistance to clients and educating them on features, functionalities, and best practices.
• Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.
• Foster effective collaboration with cross-functional teams (Sales, Product Development, Account Management, Integrations) to ensure a smooth implementation process and uphold client satisfaction.
• Facilitate post-implementation reviews to capture lessons learned and drive continuous improvement across implementation and client services practices.
• Lead cross-functional implementation teams across multiple projects concurrently and drive them to achieve successful implementations.

Requirements

• 5+ years of experience leading client-facing implementation projects.
• Strong verbal and written communication skills and effective leadership abilities with a focus on achieving results.
• Demonstrated experience in a similar role, overseeing the implementation of complex software solutions, particularly within the SaaS, health tech, or health insurance industries.
• Outstanding communication and interpersonal skills, adept at building trusted relationships with both clients and internal teams.
• Deep understanding of software implementation best practices.

Company Information

Garner is reshaping the healthcare economy by providing organizations relief from surging healthcare costs through a revolutionary approach to evaluating doctor performance and a unique incentive model. We offer high-quality care that is affordable for everyone. Our rapid adoption and market growth have led to annual revenue doubling for the past 5 years, making us the fastest-growing company in our space. We are expanding our team by over 50% annually and are recognized for our unique, award-winning culture (e.g., USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth.