Implementation Manager, Healthcare Delivery at Linus Health

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital HealthIndustries

Requirements

Software Implementation or Project Management experience with digital health, HealthTech or healthcare provider
Effective communication skills including written, verbal and presentation, with demonstrated ability to manage concurrent complex deliveries in a dynamic, fast-paced environment
Highly organized and detail-oriented, yet flexible and comfortable with ambiguity
A bias for action and a passion for disruptive innovation
Passion for improving the way people care for their mental and physical health
Nice To Haves
Current or prior experience as a Medical Assistant

Responsibilities

Work cross-functionally with the Commercial and Customer Success teams to ensure smooth knowledge transfer and seamless customer experience
Define, oversee and track progress in action items, decisions, risks, and deliverables
Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on capabilities, and best practices to simplify adoption and align expectations
Work cross-functionally with internal product, engineering and data teams, as well as with external partners, to develop realistic project plan/schedules
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Monitor and review customer utilization and work through product adoption
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Linus tools and platforms
Connect with management to provide regular project updates on project status including risk mitigation plans and to escalate unexpected events impacting project schedule, budget and resources
Maintain strong customer relationships over the course of projects; manage client expectations with respect to project timelines, risks, and deliverables
Proactively identify opportunities for improvement to company processes

Skills

Key technologies and capabilities for this role

Project ManagementCustomer OnboardingStakeholder CommunicationCross-Functional CollaborationRisk MitigationProduct AdoptionImplementation PlanningFeedback AnalysisAccount ManagementWorkflow Management

Questions & Answers

Common questions about this position

What experience is required for the Implementation Manager role?

Must have Software Implementation or Project Management experience with digital health, HealthTech or healthcare provider. Effective communication skills including written, verbal and presentation, with demonstrated ability to manage concurrent complex deliveries in a dynamic, fast-paced environment. Highly organized and detail-oriented, yet flexible and comfortable with ambiguity.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or based in a specific location?

This information is not specified in the job description.

What is the company culture like at Linus Health?

Linus Health has a dynamic, fast-paced environment with 100+ team members and growing, focused on accelerated growth, disruptive innovation, and improving brain health worldwide.

What makes a strong candidate for this Implementation Manager position?

Strong candidates have software implementation or project management experience in digital health or healthcare, excellent communication skills, high organization with flexibility in ambiguity, a bias for action, and passion for health innovation. Experience as a Medical Assistant is a nice-to-have.

Linus Health

Digital platform for cognitive assessments

About Linus Health

Linus Health improves cognitive care by providing tools for the early detection of Alzheimer's and other forms of dementia using artificial intelligence. Their main product is a digital cognitive assessment platform that combines traditional assessments with AI-driven neurological analysis, allowing for efficient and scientifically validated early detection. Key features include quick iPad-based assessments, automated scoring, and personalized patient action plans. The company's goal is to change the prognosis for patients by enabling earlier and more accurate detection of cognitive impairment.

Waltham, MassachusettsHeadquarters

2019Year Founded

$63.1MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, Biotechnology, HealthcareIndustries

51-200Employees

Benefits

Health, dental, vision & life insurance

Unlimited PTO

Parental leave

401K with 6% match

Performance Bonus

Employee Stock Purchase Plan

Work From Home Policy

Employee Referral Incentive program

Company Social Outings

Risks

Rapid AI advancements could increase competition from new cognitive assessment tool providers.

Integration challenges from acquiring Together Senior Health may disrupt operations and client relations.

Regulatory scrutiny on AI usability and transparency could impact Linus Health's digital platforms.

Differentiation

Linus Health uses AI to enhance traditional cognitive assessments for early dementia detection.

Their DCTclock is an AI-enhanced upgrade to the traditional clock drawing test.

The platform offers iPad-based assessments with automated scoring and multi-language support.

Upsides

Partnership with Brook Health simplifies cognitive care, enhancing patient and provider experience.

Acquisition of Together Senior Health adds virtual therapeutic solutions to Linus Health's offerings.

Collaboration with uMethod Health integrates personalized care planning into Linus Health's platform.

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