Implementation Manager at Qualia

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Technology, SaaSIndustries

Requirements

Qualia Admin, other relevant Title & Escrow industry experience; OR at least 2-3 years of experience in a customer-facing implementation, training, or enablement role
Experience with AI and emerging technologies, with the ability to translate technical capabilities into practical business value
Exceptional listener who can diagnose customer needs, understand existing workflows, and design solutions that feel custom-built rather than one-size-fits-all
Ambitious self-starter who can solve problems independently
Experience with Salesforce, project management tools, or other systems for tracking customer progress and organizing complex onboarding programs
Comfortable switching between training and troubleshooting
Strong presentation skills with the ability to keep diverse stakeholder groups engaged during 60 minute working sessions
Team player who can collaborate across internal departments
Excellent written and verbal communication skills, with experience creating documentation, follow-up emails, and training materials
Thrives in a fast-paced environment where priorities shift based on customer needs and product releases

Responsibilities

Lead a structured onboarding program and serve as a customer’s dedicated point of contact during this period
Guide customers through the practical application of AI
Collaborate with customers to understand their unique workflows, and then leverage Qualia Clear to drive measurable efficiency gains
Become a Qualia Clear expert
Partner with internal teams to identify product improvement opportunities and share customer feedback that shapes the Clear roadmap
Project manage with strategic scheduling of sessions, check-ins and follow-ups, ensuring customers don't lose engagement during their onboarding journey
Collaborate with Growth Managers and Customer Success Managers to facilitate a smooth customer hand off from sales
Graduate customers on-time, with high satisfaction scores and documented success stories showcasing time savings, improved accuracy, or enhanced decision-making capabilities

Skills

Customer Onboarding

Project Management

Customer Service

Training Workshops

Workflow Optimization

Prompt Engineering

Product Expertise

Strategic Scheduling

Stakeholder Collaboration

Qualia

Business intelligence and data visualization solutions

About Qualia

Qualia Data Sciences focuses on providing business intelligence and data visualization solutions to enhance business operations through advanced analytics. Their main products include BusinessQ, which offers tools for data discovery and visualization, and Seery, an AI-driven platform that aids in data-driven decision making. They also create specialized analytics applications for Clover POS systems, which generate detailed reports and dashboards for various operational and payment processing needs. Qualia primarily serves clients in the US and Europe, but is open to forming global partnerships. Their revenue model is based on software licensing and service fees, with income generated from subscriptions and custom analytics solutions.

Zagreb, CroatiaHeadquarters

2015Year Founded

N/ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Benefits

Health Insurance

401(k) Retirement Plan

Commuter Benefits

Professional Development Budget

Parental Leave

Unlimited Paid Time Off

Risks

Emerging AI-driven analytics platforms offer similar services at lower costs, threatening market share.

Rapid AI technology evolution may outpace Qualia's offerings, requiring continuous innovation.

Data privacy concerns and regulations in the US and Europe could impact data collection.

Differentiation

Qualia offers specialized analytics apps for Clover POS systems, enhancing payment processing insights.

BusinessQ provides comprehensive data discovery and visualization tools for diverse business needs.

Seery, an AI-driven platform, supports data-driven decision making for businesses.

Upsides

Increased demand for AI-driven analytics in retail boosts Qualia's market potential.

Growing interest in real-time data visualization tools among SMEs benefits Qualia's offerings.

Expansion of cloud-based business intelligence solutions aligns with Qualia's product strategy.

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