Implementation Manager at HeartFlow

Tallahassee, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Technology, Healthcare, CardiologyIndustries

Requirements

Positive, energetic personality, comfortable in front of groups/customers
Customer-focused and highly adaptable mentality
Excellent problem solving ability, especially under pressure
Knowledge of hospital operations and hospital implementation of new technologies
Excellent verbal and written communication skills. Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. Professional etiquette
Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds
Ability to delegate and manage goals and activities of other employees
Knowledge in at least one of the following: Digital health technologies, Healthcare IT, such as PACS
Willingness to travel up to 50% (field-based position)

Responsibilities

Lead Heartflow’s implementation process for integrating our technology into new customer accounts
Manage implementation projects for new products or features to the commercial team and customers
Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with specific training plans
Provide clinically-relevant and technical information and solutions in response to inquiries regarding use of HF technologies
Document and track customer feedback, training, complaints, and resolutions in Heartflow’s Customer Relationship Management system and help improve knowledge base for customer issues
Proactively manage and maintain an accurate implementation project funnel, including tracking progress, identifying risks, and providing reliable projections for activation timelines to leadership and the commercial team
Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth
Effectively lead customer teams, maintain focus on established project goals, ensure strict adherence to the project plan, and mitigate scope creep that may compromise implementation progress
Manage End-to-End Workflow Build by coordinating internal and customer teams to map, document, and validate current processes (orders, scheduling, reading, billing), ensuring high customer adoption of Heartflow products
Ensure all Go-Live criteria are fully met and signed off on by both teams, providing critical support during and post activation

Skills

Key technologies and capabilities for this role

Project ManagementCustomer SuccessImplementationTechnical TrainingCT DataAI TechnologyMedical DevicesCustomer IntegrationIssue ResolutionHealthcare IT

Questions & Answers

Common questions about this position

What are the main responsibilities of the Implementation Manager?

The role involves leading the implementation process for integrating Heartflow’s technology into new customer accounts, managing projects for new products, providing training, resolving technical issues, tracking customer feedback, and coordinating end-to-end workflow builds.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with as Implementation Manager?

You will be a member of the Customer Success team, collaborating with commercial teams, customer teams, and internal groups to manage implementations and workflows.

What skills or experience make a strong candidate for this position?

Strong candidates should have project management expertise, technical knowledge of Heartflow products and CT data, training delivery skills, and the ability to lead teams, mitigate risks, and ensure customer adoption.

HeartFlow

Non-invasive cardiac testing for heart disease

About HeartFlow

HeartFlow provides a non-invasive cardiac test that helps visualize a patient's coronary arteries in detail. This technology allows physicians to diagnose and treat heart disease more effectively without the need for invasive procedures, which reduces risks for patients and costs for healthcare providers. HeartFlow's main clients are healthcare professionals seeking safer diagnostic methods. The company offers several analyses, including FFRCT Analysis and Plaque Analysis, all of which have received FDA clearance and are available in multiple countries, including the United States, the United Kingdom, Japan, and Canada. Unlike many competitors, HeartFlow focuses on providing a comprehensive suite of analyses that enhance treatment planning. The goal of HeartFlow is to improve cardiovascular care by making it safer and more efficient for both patients and healthcare providers.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$858.5MTotal Funding

SERIES_FCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Remote Work Options

Stock Options

401(k) Company Match

Risks

Emerging AI-driven competitors could threaten HeartFlow's market share.

Algorithmic bias in AI models could lead to inaccurate diagnoses.

Integration into healthcare systems may face resistance due to complexity and cost.

Differentiation

HeartFlow offers the only combined anatomy, physiology, and plaque analysis for heart disease.

HeartFlow's non-invasive FFRCT Analysis is FDA-cleared and widely available globally.

HeartFlow's AI-driven technology provides personalized 3D heart models for precise diagnostics.

Upsides

HeartFlow closed a $215 million Series F funding round in April 2023.

The global non-invasive cardiac imaging market is projected to grow significantly.

HeartFlow's technology aligns with the trend towards value-based care in healthcare.

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