Implementation Manager at Ironclad

San Francisco, California, United States

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$109,000 – $135,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Legal Tech, SaaSIndustries

Requirements

3-5+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry
Can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery
Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes
Persuasive, results driven customer influencer with outstanding interpersonal skills
Exceptional verbal and written communicator
Escalation management skills and comfortable navigating difficult conversations
Able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
Team player who can work effectively in teams of technical and non-technical people

Responsibilities

Manage a portfolio of multiple projects at a time, including overseeing project deliverables and proactively identifying risks
Own the project management and successful execution of client implementations
Serve as the primary project escalation point of contact
Ensure alignment across all teams, internal and external
Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments
Collaborate with Sales, Legal Engineers, Support, and Customer Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
Contribute to scale efforts by improving project management and delivery operations processes and contributing to best practices
Operate independently in a fast-paced, ambiguous environment with minimal oversight
Contribute to the growth of the partner ecosystem by enabling, supporting, and co-delivering with implementation partners

Skills

Contract Lifecycle Management

CLM

Project Management

Implementation

Legal Engineering

Automated Workflows

Customer Success

Ironclad

Digital platform for automating contract management

About Ironclad

Ironclad is a digital contracting platform that simplifies and automates the entire contract lifecycle for legal teams in large enterprises and fast-growing companies. The platform allows users to create, automate, and track contracts in a straightforward manner, making it easier for legal departments to handle high-volume contracts efficiently. Unlike traditional contract management systems, Ironclad's user-friendly interface reduces complexity and enhances collaboration within legal teams, enabling them to focus on business growth. The company operates on a subscription-based model, offering various tiers that cater to different business needs, ensuring a steady income stream while providing ongoing support and updates. Ironclad's goal is to transform contract management by streamlining processes and improving connectivity within legal departments.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$325MTotal Funding

SERIES_ECompany Stage

Enterprise Software, LegalIndustries

501-1,000Employees

Benefits

Network of mentors - Receive mentorship from our world-class network of mentors, including founders, salespeople, marketers, engineers, and designers.

Health & wellness - Great health care insurance, monthly fitness reimbursement, and seasonal activities like yoga, surfing, and hikes with our dogs are just some of the ways we help take care of employee health and wellness.

Company retreats - Twice yearly, we retreat to local spots like Tahoe or Wine Country for our company off-sites.

Team events - We bond outside of work over games, happy hours, concerts, and more.

Risks

AI accuracy and security concerns may challenge the adoption of Ironclad's Jurist assistant.

Expansion into enterprise markets increases competition with established players like Bloomberg Law.

Integration with systems like NetSuite may face technical challenges requiring significant resources.

Differentiation

Ironclad automates contract workflows, reducing inefficiencies in traditional contract management systems.

The platform's user-friendly design accelerates high-volume contracts and enhances legal team collaboration.

Ironclad's AI-powered assistant, Jurist, offers real-time legal document editing and transparency.

Upsides

Integration with NetSuite and Salesforce enhances platform interoperability for enterprise clients.

The launch of Ironclad Jurist positions the company as a leader in AI-driven legal tech.

Strategic alliances, like with KPMG Law, open new market opportunities and enhance credibility.

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