Implementation Delivery Lead - Integration Partners

Position Overview

The Implementation Delivery Lead will support system and integration development and testing for Integration Partner implementations. This role is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Responsibilities may change based on client and project needs.

Responsibilities

Implementation Project Support

• Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions, and status meetings with clients and partners.
• Manage timelines by managing client expectations, anticipating possible issues, and communicating turnaround times with reasonable delivery dates.
• Perform analysis and configure systems and integrations as needed, leading the team with other bswift resources (product management, EDI) to meet contract deliverables.
• Analyze vendor and integration requirements and conduct integration testing with SSOs, APIs, web services, and vendor interface files.
• Document, develop, and maintain product playbooks for integration partners.
• Manage ongoing integration partnerships, which may include leading calls, managing open items logs and project plans, troubleshooting client and partner questions, assisting on implementations, managing escalations, release regression testing of connections, and creating/maintaining documentation.
• Continuously refine and improve the efficiency of implementation and ongoing processes, and proactively identify and mitigate project risks.

Client Team Support

• Act as a coach and mentor for others on the Channel Partner team.
• Research and resolve client inquiries regarding system and process issues, and test system enhancements based on client needs.
• Help triage client issues and proactively consult clients on best practices and necessary system and process changes to achieve client goals.

Requirements

• 4-year degree in a related field, or equivalent experience.
• 3+ years of experience in account management.
• Good written/verbal communication skills with the ability to communicate with both technical and non-technical personnel.
• Ability to listen, clarify, and respond well to questions.
• Ability to operate and make timely decisions in an ambiguous, fast-paced work environment.
• Must be able to quickly sort through complex subject material.
• Strong analytical skill-set and ability to effectively use data for strategy.
• Proficiency in Excel, VLOOKUPS, and Pivot Tables is required.
• Experience in benefits administration system technology, payroll, HRIS, or related software.

About bswift

At bswift, we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible, and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity.