[Remote] Implementation Consultant at Ada

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, TechnologyIndustries

Requirements

(Not explicitly listed in the provided job description)

Responsibilities

Own the end-to-end delivery of client implementations, from kickoff through go-live, ensuring launches are timely, high-quality, and aligned with client objectives
Collaborate with clients to understand their goals and technical environment, translating these into actionable implementation plans and tailored automation solutions
Provide strategic guidance and best practices on how to leverage Ada, helping clients design scalable user journeys and automation strategies that support their long-term goals
Design and configure logic-based workflows within Ada’s platform, including the implementation of Generative AI experiences tailored to each client’s business objectives and automation strategy
Implement integrations with client systems, such as CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to enable automation, personalization, and reporting
Test and refine GenAI responses through iterative adjustments, ensuring response quality, consistency, and alignment with project goals
Coordinate with client stakeholders and internal teams, managing project milestones, proactively addressing blockers, and ensuring a seamless implementation experience
Provide training and supporting documentation to equip clients for successful adoption and long-term management of the Ada platform
Collaborate with Product and Engineering teams, sharing insight

Skills

Key technologies and capabilities for this role

AI implementationworkflow configurationGenerative AIintegrationscustomer onboardinglogic-based workflowsenterprise solutionstechnical consulting

Questions & Answers

Common questions about this position

What is the salary or compensation for the Implementation Consultant role?

This information is not specified in the job description.

Is this Implementation Consultant position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Implementation Consultant role?

Key skills include building logic-based workflows, configuring Generative AI, implementing integrations, and providing strategic guidance on platform leverage, along with cross-functional collaboration.

What is the company culture like at Ada?

Ada's culture emphasizes growth as a reflection of individual personal growth, with values rooted in driving progress and continuous improvement, making it ideal for ambitious people eager to grow.

What makes a strong candidate for the Implementation Consultant position?

Strong candidates are ambitious, eager to grow, and capable of owning end-to-end client implementations while providing technical and strategic guidance to enterprise customers.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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