Implementation Consultant at Box

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

4+ years in software implementation or Consulting
At least 4+ years in SaaS industry
Led multiple complex projects or initiatives at once while being laser-focused on detail
Excellent multi-tasker who thrives in a fast-paced, ever-changing environment
Experienced in customer-facing presentations with a consistent record of working with senior leaders
Experience working directly with banking and insurance clients to translate complex business and regulatory requirements into system configurations, data mappings, test plans, user training, and internal controls
Deep understanding of key industry processes such as loan origination, underwriting, claims management, policy servicing, customer onboarding, and regulatory reporting
Proven ability to design and implement solutions that integrate Box with core systems (e.g., Guidewire, Salesforce, nCino, Temenos) to streamline collaboration, document automation, and compliance
Hands-on experience applying AI or machine learning in financial services—such as intelligent document processing, risk insights, or workflow automation—to improve speed, accuracy, and decision-making

Responsibilities

Act as a customer advocate, motivated by helping others succeed
Listen well, ask questions, and translate business needs into executable actions
Build trusting relationships and advise customers on improving their strategy when needed
Serve as the liaison between multiple distinct teams with competing priorities
Engage directly with the largest and most complex enterprises to advise them throughout their transformation using Box technology

Skills

Key technologies and capabilities for this role

Customer AdvocacyConsultingBusiness AnalysisContent ManagementEnterprise SoftwareCloud PlatformsWorkflow TransformationStakeholder Management

Questions & Answers

Common questions about this position

What experience is required for the Implementation Consultant role?

Candidates need 4+ years in software implementation or consulting, 4+ years in the SaaS industry, experience leading multiple complex projects while staying detail-oriented, and a track record in customer-facing presentations with senior leaders.

What skills make someone a strong fit for this position?

Strong candidates are customer advocates who listen well, translate business needs into execution, build trusting relationships, advise on strategy, act as a liaison between teams with competing priorities, and are persuasive, professional, flexible, and detailed.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of work environment can I expect at Box?

The role involves a fast-paced, ever-changing environment where you thrive as an excellent multi-tasker, join a strong team influencing the company's long-term success, and engage with large complex enterprises.

Box

Cloud-based content management and collaboration solutions

About Box

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to enhance productivity by providing instant answers and content creation capabilities. Unlike many competitors, Box focuses on a subscription-based model that allows clients to choose tailored pricing plans based on their specific needs, ensuring a good return on investment. The company's goal is to transform how people work together by offering a simple, secure, and efficient way to manage content in the cloud, while fostering a customer-centric approach and encouraging diverse ideas within its workforce.

Redwood City, CaliforniaHeadquarters

2005Year Founded

$548.7MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace

Risks

Box faces strong competition from Amazon, Alphabet, and Microsoft.

Economic downturns may lead to reduced subscription revenue for Box.

AI integration may face data privacy and regulatory compliance challenges.

Differentiation

Box integrates AI to enhance content management and collaboration capabilities.

Box offers tailored solutions for diverse industries, including legal and government sectors.

Box's global presence, especially in APAC, strengthens its market position.

Upsides

Box's AI integration with Microsoft 365 Copilot enhances user experience and data management.

Box's collaboration with Bubo Defense expands its AI capabilities and partnerships.

Box Hubs streamlines enterprise content management with advanced AI technologies.

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