Implementation Analyst at OpenGov

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Government Technology, Public Sector, Civic TechIndustries

Requirements

2+ years of experience in software implementation consulting or transferable work with external clients preferred
Knowledge and experience in analyzing and reporting large volumes of financial and operational data, in addition to experience with government operational concepts and practices
Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers
Strong skills in conceptualization of patterns, modeling, and design
Strong Excel skills, including using Functions/Formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports (ETL tools, ETL report creation, macros, and Visual Basic are not required but highly desirable)
Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills

Responsibilities

Drive and manage new customer implementations from start to finish, including providing guidance, assistance, and support to customers from initial data requirements gathering, technical platform configuration, administrator training, and all other requirements defined through a customer’s implementation
Be the primary technical point of contact for new customers deploying OpenGov or those expanding to implement additional functionality
Interact directly with government leaders daily, guide them through the process, and empower them to become advocates and successful administrators of their OpenGov software platform
Understand customer pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer workflow
Become an expert in governmental processes across multiple states
Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers
Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies
Complement key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.”

Skills

Key technologies and capabilities for this role

ERP ImplementationPlatform ConfigurationData Requirements GatheringAdministrator TrainingCustomer SupportTechnical ConfigurationProduct Knowledge

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What experience is required for the Implementation Analyst role?

2+ years of experience in software implementation consulting or transferable work with external clients is preferred. Knowledge and experience in analyzing and reporting large volumes of financial and operational data, plus experience with government operational concepts, are also required.

What is the salary for this Implementation Analyst position?

This information is not specified in the job description.

What are the main responsibilities of the Implementation Analyst?

The role involves driving and managing new customer implementations from start to finish, serving as the primary technical point of contact, interacting with government leaders, understanding customer pain points, and becoming an expert in governmental processes.

What does OpenGov's company culture or mission focus on?

OpenGov focuses on powering more effective and accountable government through AI and ERP solutions for local and state governments, with products that help public sector organizations operate efficiently and deliver maximum ROI.

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Redwood City, CaliforniaHeadquarters

2012Year Founded

$221.8MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Government & Public SectorIndustries

501-1,000Employees

Benefits

Competitive Salary

Work from Anywhere

Unlimited Vacation

Mission-Driven Colleagues

World-Class Healthcare

Professional Development

Family Matters

Amazing Customers

Risks

Increased competition from other SaaS providers targeting the public sector.

Integration challenges from iGovServices acquisition may disrupt existing services.

Reliance on cloud solutions makes OpenGov vulnerable to service outages.

Differentiation

OpenGov specializes in cloud-based solutions tailored for the public sector.

The company offers strategic budgeting, permitting, and licensing software for governments.

OpenGov's software reportedly halves the time needed for budget creation.

Upsides

Growing demand for cloud solutions as governments modernize outdated systems.

Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.

Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.

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