IME Customer Service Admin at Blank Street

The Customer Service Representative Administrator will oversee administrative duties related to the customer service process. This includes drafting incoming referrals with demographic information, diagnosis, requested due date, and specialty in a timely manner. The role involves correctly and accurately completing the intake process according to proper workflow procedures. Responsibilities include filtering client emails throughout an 8-hour workday, providing necessary information, and delegating/escalating emails. The administrator will assist with uploading incoming referrals, records, and fee schedules into the respective case timely and making appropriate notifications. They will handle outreach emails/calls to clients to obtain necessary information and/or medical records, and request/pull medical records from client platforms like iCase, uploading them to respective referrals. The role also includes notifying the CSR team once medical records are received, selecting and assigning incoming referrals, and ensuring queues are evenly distributed between CSR's and QA's. Invoicing referrals on the CSR and QA board based on confirmed physician's fees and client quotes, assisting in auditing referrals with upcoming due dates, and assisting with physician outreaches and referral assignments when team members are on PTO are also key duties. Other duties and special projects may be assigned.