Hybrid Field Sales Manager at CVS Health

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

5+ years of business to consumer Medicare sales experience
2-5 years selling Medicare products through in-home and community activities
Active Health License & CMS Required Certification
2-3+ years of experience with managing
Demonstrated track record of hiring, training, and developing sales agents in a “captive environment”
Technology proficiency with sales presentations and lead management CRM tools
Proven ability to work under pressure and deliver superior quality of work in efficient manner
Ability to travel in assigned areas
Life & Health insurance license required within 90 days from employment start date (preferred initially)

Responsibilities

Lead and motivate a team of Hybrid Field Sales Representatives in achieving objectives through in-home, community-based sales efforts, and acquisition of new members via inbound/outbound calls
Daily management and accountability of defined teams for KPIs including upsell, retention, referral, and other programs
Develop, execute, and communicate market strategies aligned with CVS Health/Aetna objectives to achieve profitable growth
Provide continued oversight of day-to-day quality and performance management programs for defined set of agents (daily operating model)
Collaborate with internal/external stakeholders
Establish and monitor performance against specific goals for assigned market and for each FSR
Help onboard, recruit, train, and coach FSR staff in sales approach, lead generation activities, community relationship building, and related sales activities
Consistently develop defined team of agents to deploy training curriculum, enhance tactics and techniques to improve sales productivity, ROI, and lead product expertise
Ensure adherence to CMS, Federal, and State Guidelines throughout the sales process lifecycle, including defined processes with expert product presentations and sales expertise through quality assurance auditing, coaching, and reporting
Maximize operational effectiveness of Hybrid Field Sales operations (e.g., sales, conversions, quality) by leveraging DTC best practices and infrastructure
Other duties as assigned

Skills

Key technologies and capabilities for this role

Sales LeadershipTeam ManagementMedicare AdvantageDSNP ProductsField SalesLead GenerationSales TrainingCommunity EventsSales PlanningReal Time AnalyticsInbound CallsOutbound CallsMember AcquisitionUpsellRetention

Questions & Answers

Common questions about this position

Is this a remote or hybrid position?

This is a hybrid field sales role that includes work from home opportunities combined with field sales activities such as in-home and community-based sales efforts.

What are the key responsibilities of this role?

The role involves leading and motivating a team of Hybrid Field Sales Representatives to achieve sales objectives through in-home and community-based efforts, managing daily performance KPIs, developing market strategies, recruiting and training agents, and ensuring compliance with CMS guidelines.

What skills or qualities are ideal for this position?

Ideal candidates are energetic, empathetic, highly motivated sales leaders with proven ability to manage teams, develop sales strategies, train agents, handle community events, and ensure regulatory compliance.

What is the team structure like?

The manager leads a core team of Hybrid Field Sales Representatives (FSRs), handling daily management, onboarding, recruiting, training, and performance oversight for achieving sales goals.

What makes a strong candidate for this role?

Strong candidates have top sales leadership experience, passion for transforming health care, skills in building books of business through field sales, team motivation, and expertise in Medicare products with regulatory knowledge.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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