Human Resources Generalist – Operations & Benefits at MRI Software

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

3+ years of Human Resources experience, preferably in HR operations, benefits, or HR coordination roles
Experience supporting U.S. and/or Canadian benefit programs and leave administration
Strong working knowledge of HR processes, compliance basics, and employee data management
Experience with Workday (or similar HRIS) is highly preferred
Excellent communication and customer service skills with the ability to handle sensitive information
Strong attention to detail, organizational skills, and ability to thrive in a fast-paced environment
A mindset focused on continuous improvement and operational efficiency

Responsibilities

Manage day-to-day HR operational activities including onboarding, offboarding, job changes, and employee data updates
Maintain high data integrity across systems including Workday and other HR platforms
Support HR process improvements and help standardize workflows across North America
Respond to employee inquiries with a high level of accuracy, professionalism, and service
Partner with Payroll to ensure timely, accurate processing of employment changes and data transfers
Assist in policy interpretation, documentation updates, and compliance-related tasks
Support the administration of all North American benefit programs including health, dental, vision, disability, FMLA/leave programs, retirement plans, commuter benefits, and wellbeing initiatives
Lead coordination of benefits enrollment periods (annual enrollment, new hire enrollment, qualifying life events)
Serve as a primary point of contact for employees regarding benefits questions and issue resolution
Work with external benefits brokers, vendors, and carriers to support escalations, audits, and process updates
Assist with benefits reporting, data audits, invoices, and compliance filings
Execute HR transactions within Workday (or relevant HRIS) with accuracy and timeliness
Support configuration needs, testing, and enhancement projects in partnership with the HRIS team
Prepare standard HR reports and dashboards to support leadership insights and compliance needs
Help maintain digital employee files and ensure proper documentation storage
Deliver exceptional employee support while reinforcing HR policies, guidelines, and best practices
Assist with HR communications related to benefits, policy changes, org updates, and program launches
Support new hire orientation and employee engagement activities as needed

Skills

HR Operations

Benefits Administration

Workday

Onboarding

Offboarding

Employee Data Management

Payroll Coordination

Compliance

FMLA

HR Reporting

Workflow Standardization

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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