Human Resources Business Partner (Sentry Credit) at TrueML

Everett, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

YesVisa

Financial Services, Human ResourcesIndustries

Requirements

6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning
At least 3 years of experience in a call center or customer service industry
Proven track record in managing complex employee relations
Demonstrated understanding of HR principles, including recruitment, performance management, and compensation
Demonstrated resilience under pressure, with the ability to navigate stressful situations
Exceptional communication skills
Ability to seamlessly switch between strategic and tactical work

Responsibilities

Drive HR Strategy & Workforce Planning: Partner with the People Team and Sentry Leadership to develop and execute an HR strategy tailored to Sentry Credit needs; act as a trusted advisor to senior leadership on talent management, workforce planning, and organizational effectiveness; facilitate workforce planning initiatives
Employee Relations & Compliance: Resolve complex employee relations cases ensuring fair and legally compliant outcomes; conduct internal investigations and immigration processes while working with immigration partner; support leadership during performance management, discipline issues, employee complaints, coaching, and engagement strategies; stay up to date with labor laws and HR best practices, proactively addressing compliance risks
Leadership Development & Talent Management: Develop managers and leaders in coaching, performance management, and team development; support succession planning and internal mobility; guide leaders in leveraging L&D programs and career development opportunities
HR Operations & Process Optimization: Collaborate with People Operations on leave administration, HR policies, and benefits inquiries; promote self-service HR tools; identify and lead process improvements for consistency and efficiency
Employee Engagement & Culture: Collaborate with People Programs & Engagement teams on employee experience, DEI initiatives, and workplace culture; support leadership in developing employee engagement plans; act as a change agent during organizational transitions and culture shifts
Additional Projects & Strategic Initiatives: Contribute to cross-functional HR projects; lead initiatives fostering an inclusive, high-performing, values-driven workplace; provide additional projects, initiatives, and administrative support as needed

Skills

Key technologies and capabilities for this role

HR StrategyWorkforce PlanningTalent ManagementEmployee RelationsLegal ComplianceImmigration ProcessingPerformance ManagementInternal InvestigationsLeadership DevelopmentOrganizational Effectiveness

Questions & Answers

Common questions about this position

What experience is required for this HR Business Partner role?

Success requires 6+ years of HR experience, exceptional communication skills, and the ability to seamlessly switch between strategic and tactical work.

Is this position remote or onsite?

The position is onsite at the office in historic downtown Everett (WA), with potential for hybrid work in the future.

What is the salary or compensation for this role?

This information is not specified in the job description.

What team will I be part of in this role?

You'll be part of the TrueML People Team, reporting directly to the VP of People at TrueML, while serving as the primary HR partner for Sentry Credit.

What makes a strong candidate for this HR Business Partner position?

A strong candidate has 6+ years of HR experience, exceptional communication skills, and can handle both strategic HR initiatives and tactical operations like employee relations and compliance.

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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