HR Support II at Medtronic

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Minimum of 2 years of relevant experience
Bachelor’s Degree in Human Resources or any other discipline preferred
Experience in helpdesk or customer support role, particularly in HR or Shared Services environment would be an advantage
Experience in using ServiceNow Case Management and Workday (training provided)
Candidate must be open to work dayshift schedule
Fluent in English both written and verbal communication

Responsibilities

Manage inquiries using ServiceNow case management tool, evaluate and understand the case, resolve at first point of contact and/or escalate the queries with a customer centric approach
Actively identify knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
Adhere to operational excellence standards and provide best in class HR Service Delivery Catalogue
Perform administrative task and documentation within the scope of ASK HR Service Delivery Catalogue
Work in ambiguous situations where the task at hand may not be clear but with guidance and working together as a team, take ownership and/or contribute to making things better
Contribute to building the knowledge-based article and other centralized information (i.e., FAQ)

Skills

Key technologies and capabilities for this role

HR Shared ServicesAskHRDMAICLeanHR PoliciesHire to RetireMultilingual Support

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What skills or experience are required for this HR Support II role?

Required knowledge and experience are necessary, along with the ability to manage inquiries using ServiceNow, identify knowledge gaps, escalate issues, adhere to operational excellence standards, and work in ambiguous situations using tools like A3 DMAIC.

What is the company culture like at Medtronic's AskHR team?

The culture emphasizes innovation, operational excellence, Lean adoption, collaboration across HR teams, customer-centric service, proactive learning, and a team-oriented approach to problem-solving in ambiguous situations.

What makes a strong candidate for this Helpline Representative role?

Strong candidates are curious, proactive learners who can handle ambiguity, use processes like A3 DMAIC for problem-solving, collaborate with teams, and contribute to knowledge-building for better service delivery.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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