HR Supervisor - HR Operations & Service Deliver (AU Offshoring, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Human ResourcesIndustries

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field
4–6 years of HR generalist or operations experience, including at least 1–2 years in a supervisory or lead role
Strong understanding of HR policies, employment regulations, and employee lifecycle processes
Proven experience in managing HR service delivery or helpdesk functions
High level of integrity and discretion when handling confidential information
Excellent interpersonal and communication skills
Strong organizational skills with the ability to manage multiple priorities
Nice to Have: Familiarity with Darwinbox Helpdesk Ticketing Systems
Nice to Have: Experience in a shared services environment or corporate HR operations

Responsibilities

Supervise daily HR operations including onboarding, offboarding, employment verification, and compliance documentation
Oversee accurate and timely processing of employee requests related to leaves, benefits, transfers, policy queries, and other HR transactions
Ensure HR processes are standardized, efficient, and compliant with company policies and local labor laws
Partner with internal departments (payroll, legal, IT, etc.) to ensure smooth coordination and service delivery
Lead the HR helpdesk function to ensure employee queries are handled professionally and efficiently
Assign, monitor, and track helpdesk tickets and ensure timely closure and resolution
Develop and maintain HR FAQs, service guidelines, and knowledge-sharing tools
Analyze trends in helpdesk inquiries and recommend process improvements to reduce recurring issues
Supervise, train, and support a team of HR coordinators or service agents
Drive continuous improvement in HR service delivery by streamlining workflows and identifying automation opportunities
Ensure quality standards and service level agreements (SLAs) are met or exceeded
Provide regular reporting and insights on service delivery metrics and employee feedback

Skills

Key technologies and capabilities for this role

HR OperationsHR Service DeliveryHR HelpdeskOnboardingOffboardingEmployment VerificationCompliance DocumentationEmployee LifecycleDarwinboxTicketing Systems

Questions & Answers

Common questions about this position

What is the work schedule for this HR Supervisor role?

The schedule is Monday – Friday from 07:00 AM to 04:00 PM PHT.

What are the required skills and qualifications for this position?

Candidates need a Bachelor’s degree in Human Resources, Business Administration, or related field, 4–6 years of HR generalist or operations experience with 1–2 years supervisory, strong understanding of HR policies and regulations, experience managing HR service delivery or helpdesk, high integrity, excellent communication and organizational skills.

What benefits are offered for this role?

Benefits include hybrid work setup, medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly sick leave conversion, competitive salary package and annual appraisal, and financial assistance program.

Is this a remote or on-site position?

The location type is on-site, though benefits mention a hybrid work setup.

What experience makes a strong candidate for this HR Supervisor role?

Strong candidates have 4–6 years HR operations experience with supervisory background, proven HR helpdesk management, familiarity with Darwinbox or shared services, and skills in team leadership and process improvement.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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