HR Shared Services Specialist (Hybrid in CA) at First American

Santa Ana, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Financial ServicesIndustries

Requirements

Bachelor’s degree in Human Resources, Business Administration, or equivalent experience
PHR preferred
3+ years HR experience or practical work experience in multiple HR functional departments
Excellent customer service skills with strong written and oral communication skills
Proficient in processing workflow, transactions and data changes using Workday or other employee information systems
Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members
Ability to identify, promote and implement changes to current practices and processes
Excellent written, oral, and interpersonal communication skills
Detail-oriented

Responsibilities

Provide Workday related transaction support and troubleshooting for cases escalated from Tier 1 support or HRBPs
Support organizational changes including acquisitions, restructuring, RIFs, etc. with a focus on handling system related transaction processing, gathering data for mass changes, handling position changes, and providing project and related preparation support to HRBPs
Partner closely with the business to ensure the correct information is received to create and/or process employee agreements and position/organizational changes
Provide reporting & analysis support, audit, and compliance support
Provide guidance related to time keeping support; including coordinating with payroll to process off-cycle commission and bonus requests
Provide escalated support for business specific policy and process questions that may require stronger business knowledge and/or coordination with HRBPs
Work with HRBPs to handle off-boarding processing including sending resignation / termination paperwork, processing termination, coordinating final pay, handling termination notices, maintaining termination checklists and completing exit interviews
Provide on-boarding support for internal and external candidates including processing or troubleshooting with Workday related onboarding transactions, gathering documentation, I-9 processing through E-Verify, etc
Provide support for HR annualized programs including administration support related to communication, employee documentation, and auditing
Protect organization's value by keeping information confidential
Ensure SOP are being followed and non-compliant items are escalated as appropriate
Maintain strong attention to service delivery levels and high customer service standards

Skills

Key technologies and capabilities for this role

WorkdayHR OperationsTroubleshootingOrganizational ChangeAcquisitionsRestructuringRIFsMass Data ChangesHRBP SupportVendor Liaison

Questions & Answers

Common questions about this position

What is the work arrangement for this HR Shared Services Specialist role?

The position is hybrid and requires being in California.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

Key responsibilities include providing Workday transaction support and troubleshooting, supporting organizational changes like acquisitions and restructurings, partnering with HRBPs on employee agreements and off-boarding, and handling onboarding processes including I-9 verification.

What is the company culture like at First American?

First American has a people-first culture that fosters an inclusive environment where employees feel welcome, supported, and empowered to innovate, earning accolades like the Fortune 100 Best Companies to Work For for ten years.

What makes a strong candidate for this HR Shared Services Specialist position?

Strong candidates should have experience with Workday transactions, HR processes like onboarding and off-boarding, supporting large-scale events such as restructurings and acquisitions, and the ability to partner with HRBPs and SMEs.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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