HR Service Delivery Associate at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, HRIndustries

Requirements

Any Graduation
1 to 3 years of experience
HR Transactions / Workforce Data Administration (Mandatory)
HR Systems - Workday and ServiceNow (Preferred)
MS Office (Mandatory)
Email Writing Skills (Mandatory)
Problem solving skills (Analytical skills / Collaborative thinking / Adaptable to change) (Mandatory)
Verbal Communication: Sentence Mastery, Vocabulary, Fluency, Pronunciation (Mandatory)
Excel knowledge - pivot tables, ability to slice & dice data, read and infer data (Mandatory)
Customer Service Skills (Mandatory)

Responsibilities

Read, understand and analyze client process as per the business rules
Execute the process accurately and timely as a hands on processor
Escalate issues and seek advice when faced with complex issues/problems
Participate in client conference calls and prepare ‘minutes of meeting’
Ensure LWI’s are followed and updated regularly and train the team members on process updates
Perform “Root Cause Analysis” on issues faced and suggest appropriate corrective action for current remediation and future control
Propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
Update process metrics on daily basis and maintain MIS
Always demonstrate the highest level of customer service
Pay close attention to detail and follow through to resolve any outstanding issues
Go beyond immediate requests and activities to ensure both own and related tasks are completed

Skills

Key technologies and capabilities for this role

WorkdayServiceNowMS OfficeExcelPivot TablesHR TransactionsWorkforce Data AdministrationEmail WritingProblem SolvingAnalytical SkillsVerbal CommunicationCustomer CareQuery Management

Questions & Answers

Common questions about this position

What skills are required for the HR Service Delivery Associate role?

Mandatory skills include HR Transactions / Workforce Data Administration, MS Office, Email Writing Skills, Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change), Verbal Communication (Sentence Mastery, Vocabulary, Fluency, Pronunciation), Excel knowledge (pivot tables, ability to slice & dice data, read and infer data), and Customer Service Skills. Preferred skills are HR Systems - Workday and ServiceNow.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the main responsibilities in this role?

Responsibilities include reading and analyzing client processes, executing processes accurately and timely, escalating complex issues, participating in client calls and preparing minutes, ensuring LWI’s are followed and training team members, performing root cause analysis, proposing process improvements, understanding and improvising metrics, updating process metrics daily, and maintaining MIS.

What qualifications and experience are needed for this job?

Any Graduation is required with 1 to 3 years of experience. Strong candidates will have the mandatory skills in HR transactions, customer service, Excel, communication, and problem-solving.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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