HR Representative I at M&T Bank

Buffalo, New York, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Associates’ degree in Human Resources, Business Administration, or Communications and a minimum of 1 year HR Service Center or comparable setting experience, OR in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s HR Service Center or comparable setting experience
Proficient in the use of Personal Computers including word processing, presentation, spreadsheet and industry specific software
Proven verbal and written communication skills
Proven customer service skills
Demonstrated proficiency of quickly responding to a wide variety of topics in an accurate and timely fashion
Proven problem-solving skills
Education and Experience Preferred: Bachelor’s degree in Human Resources, Business Administration or Communications

Responsibilities

Function as the first point of contact for HR related inquiries by receiving and responding to incoming telephone calls and Service Now Tickets from employees, managers, former employees and retirees, in a timely and accurate manner
Complete outbound calls to employees, managers, former employees and retirees as necessary to obtain needed information to resolve customer issues
Assist employees and/or managers with the resolution of payroll related inquiries and discrepancies
Support employees and/or managers regarding HR policy and procedure inquiries
Provide support to employees and/or managers with transactions and processes in the HRIS system including password resets, delegation, process review, annual event support, and general navigation
Assist employees and retirees with benefits and benefit plans (401k, Employee Stock Purchase Plan, Pension, medical, dental, vision) including enrollment to support their elections on coverage, support all benefit related questions and act as a liaison between the employee and our Retirement and Health and Welfare providers for support and servicing
Process dependent verification documents to ensure eligibility and compliance with benefit plans as well as accuracy and completeness of employee related information
Process pension commencements and respond to related inquiries for retiring employees
Manage and track escalated cases prior to referring to subject matter experts within HR
Research complex requests requiring coordination with multiple departments to gain the information necessary to respond in a timely and accurate manner
Support employees with basic Leave of Absence questions
Understand and apply HIPAA knowledge to work
May begin to observe and/or present a portion of HR material during weekly new hire orientation
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

HRISServiceNowPayrollBenefits Administration401kPensionLeave of AbsenceHIPAAEmployee SupportCase Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation can I expect for the HR Representative I role?

This information is not specified in the job description.

What key skills are required for this HR Representative position?

Key skills include handling HR inquiries via phone and Service Now Tickets, knowledge of HR policies, payroll, benefits administration (like 401k, pension, medical), HRIS system navigation, HIPAA compliance, and case management.

What is the company culture like at M&T Bank for this role?

The role promotes an environment that supports belonging and reflects the M&T Bank brand, while adhering to risk and regulatory standards.

What makes a strong candidate for the HR Representative I position?

Strong candidates should excel in customer service for HR inquiries, have knowledge of benefits, payroll, HRIS systems, and HIPAA, and be able to manage escalated cases and collaborate across departments.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free