Support Specialist
Grow TherapySalary not specified
HR Help Center Coordinator at Capital One
Muntinlupa, National Capital Region, Philippines
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial Services, Human ResourcesIndustries
Requirements
- At least college graduate, preferably in Psychology, Business Administration, or related course
- Fresh grad or preferably with relevant work experience
- Knowledge and experience in HR Contact Center using Amazon Connect or any cloud contact system
- Knowledge and experience in HRIS tool (e.g., Workday, SAP, PeopleSoft)
- Knowledge and experience in Case Ticketing Tools (e.g., Salesforce, Service Now, Siebel)
- Knowledge and experience in G Suites
- Analytical skills and customer focus
- Good oral and written communication skills for business correspondences
- Flexible with working schedules, depending on business needs
- Willing to work in Alabang, Muntinlupa City
Responsibilities
- Process associates’ concerns and inquiries via HRIS Tool, HR Case Ticketing Tool, and Telephone Platform
- Handle and resolve Tier 1 cases within agreed timeline for HRHC core tasks, following approved Local Work Instructions and Process Standards
- Coordinate and assign Tier 2 cases to appropriate HR functions and ensure resolution within the agreed timeline
- May be assigned/rotated across related sub-functions in Help Center
- Provide logistics/administrative assistance in department or organization-wide programs/events (Special Projects)
- Discuss personal development plan with line manager and provide progress updates periodically for each performance review cycle (People development)
- May be assigned/rotated across related sub-functions within HR
- Perform other job-related duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the location for this HR Help Center Coordinator role?
The position is based in Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila), and candidates must be willing to work there.
What are the required skills and experience for this position?
Candidates need knowledge and experience in HR Contact Center systems like Amazon Connect, HRIS tools such as Workday/SAP/PeopleSoft, Case Ticketing Tools like Salesforce/Service Now/Siebel, and G Suites. They must also possess analytical skills, customer focus, good oral and written communication skills, and flexibility with working schedules.
What is the salary or compensation for this role?
This information is not specified in the job description.
What educational background is required?
At least a college graduate, preferably in Psychology, Business Administration, or a related course. Fresh graduates are welcome, or those with relevant work experience.
What makes a strong candidate for this HR Help Center Coordinator position?
Strong candidates have hands-on experience with HR tools like Amazon Connect, Workday, Salesforce, and G Suites, along with analytical skills, customer focus, and excellent communication abilities. Flexibility with schedules and willingness to work in Alabang are essential.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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