Houston Onsite Customer Care & Sales Representative - PPX at Allurion

Houston, Texas, United States

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$37,440 – $66,560Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, InsuranceIndustries

Requirements

Highschool Diploma (or equivalent)
High customer service acumen
Ability to achieve sales and customer experience goals and objectives

Responsibilities

Evaluate and assist with customer concerns
Explain device capabilities, wireless carrier data, product offerings, and company policies
Meet goals and grow from feedback and coaching
Sell Asurion smart home and other products on every call
Directly connected to PPX incentives
Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
When needed, escalate calls appropriately
Through interactions with customers, demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion’s values

Skills

Key technologies and capabilities for this role

Customer ServiceSalesCall CenterDevice SupportProduct SalesCustomer EscalationTechnical Explanation

Questions & Answers

Common questions about this position

What is the pay rate for this Customer Care & Sales Representative position?

The base pay is $18.00 per hour, with potential to earn up to $32.00 per hour through the Pay Per Experience (PPX) model based on positive customer outcomes.

Is this position remote or onsite, and where is it located?

This is an onsite position located at 10720 W Sam Houston Pkwy N, Houston, TX 77064.

What skills or qualifications are required for this role?

Requirements include a high school diploma or equivalent, high customer service acumen, and the ability to achieve sales and customer experience goals.

What is the company culture like at Asurion?

Asurion emphasizes team success and a rewarding, collaborative work environment.

What benefits are offered for this position?

Benefits include medical, dental, and vision after 30 days, 401K with matching after 1 year, additional health benefits, and an employee discount program on various products and services.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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