Level99 Entertainment

Hospitality Associate

Providence, Rhode Island, United States

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Entertainment, HospitalityIndustries

Requirements

Candidates should possess a high school diploma or equivalent, and demonstrate a passion for providing exceptional guest service. Prior experience in a customer-facing role, particularly within the entertainment or hospitality industry, is preferred. Strong communication and interpersonal skills are essential, along with the ability to work effectively in a fast-paced environment.

Responsibilities

Hospitality Associates are responsible for prioritizing the guest experience by providing tours, answering questions, enforcing guest safety, and engaging with players in playful interactions. They will also assist with the upkeep, maintenance, cleanliness, and overall operation of the venue, ensuring a fun, clean, and safe environment for all visitors. Furthermore, they are expected to promote the Level99 brand and develop relationships with guests, demonstrating a genuine commitment to creating memorable experiences.

Skills

Guest Service
Tour Guidance
Safety Enforcement
Playful Interaction
Maintenance
Upkeep
Brand Promotion

Level99 Entertainment

Entertainment venue with team challenges and dining

About Level99 Entertainment

Level99 is an entertainment venue that offers a unique experience for groups of 2-6 players in Natick, MA and Providence, RI. The venue features over 40 rooms, each designed with different physical and mental challenges, allowing players to engage in an open-world game environment. In addition to the game rooms, Level99 includes the Night Shift Beer Hall and the Night Shift Tap Room & Kitchen, where guests can enjoy craft drinks and a brewery-style dining experience. Unlike other entertainment options, Level99 combines both physical and mental challenges with high-quality food and beverages, targeting adults looking for something different. The company generates revenue through ticket sales for the game challenges and food and beverage sales. With significant venture backing, Level99 is in a growth phase, aiming to expand its offerings and reach more guests while providing a fun and engaging atmosphere.

Key Metrics

Natick, MassachusettsHeadquarters
2021Year Founded
VENTURE_UNKNOWNCompany Stage
EntertainmentIndustries
51-200Employees

Risks

Rising competition from similar venues could dilute Level99's market share.
Economic downturns may impact discretionary spending on entertainment.
Local zoning challenges could delay new venue openings in areas like West Hartford.

Differentiation

Level99 offers a unique blend of physical and mental team challenges.
The venue includes a craft beer hall and authentic brewery dining experience.
Level99 spans over 48,000 square feet with more than 40 distinct challenge rooms.

Upsides

Increased interest in experiential dining and entertainment post-pandemic boosts Level99's appeal.
The rise of 'competitive socializing' venues aligns with Level99's business model.
The expanding craft beer market supports Level99's beverage offerings.

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