Hospital & Patient Services Manager at Fresenius Medical Care

El Paso, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DialysisIndustries

Requirements

Must live in/around El Paso, TX (field-based role)
Knowledge of clinics, admissions process, and supporting programs
Knowledge of all insurers and private pay business
Extensive knowledge of the dialysis business, support services, clinics, and community resources
Knowledge of local market and industry trends
In-depth knowledge of admissions processes for the local dialysis market, including all area dialysis providers

Responsibilities

Grow clinic patient census/treatment volume and improve commercial mix by providing superior customer service and admission support to referral sources and patients
Build, establish, and maintain referral source relationships; develop and maintain strong relationships with new and existing partners to build the referral base
Conduct one-on-one contacts with patients identified for admission to market services and facilitate admission
Facilitate and coordinate the admission process for all patients referred for Dialysis Services; provide outreach to hospitals and physician offices for timely admission
Collaborate with physicians and hospital staff to obtain information necessary for outpatient placement
Escalate admissions issues and problems according to established procedures for timely resolution
Work with clinical managers to accommodate shift requests as appropriate
Assure patients and families understand payer benefits
Maintain knowledge of local market and industry trends to monitor and react to changes impacting the company and patient services
Provide regular communication to management on program status, customer service issues, and obstacles in referral/admissions process
Conduct market analysis; develop, implement, and evaluate weekly, monthly, and quarterly marketing plans; meet regularly with management to review/revise
Consistently meet sales & marketing call objectives; maintain accurate/timely account data and complete call reports
Conduct professional sales presentations to customers
Participate in community outreach programs per marketing plan
Determine referral source satisfaction with admissions process and dialysis services; collaborate with internal customers for positive changes
Collaborate with internal/external resources to provide renal education to new patients and referral sources as requested
In FMCNA-affiliated Acute Programs: Develop/maintain knowledge of local admissions processes
In FMCNA-affiliated Acute Programs: Facilitate placement of all in-patient dialysis patients (FMCNA-affiliated and non-affiliated) into outpatient settings, coordinating with patients and discharge planners based on preferences, physician orders, and facility capacity
In FMCNA-affiliated Acute Programs: Collaborate with outpatient dialysis staff and hospital staff/partners to resolve issues related to patient placement into outpatient settings

Skills

Key technologies and capabilities for this role

Customer ServiceReferral ManagementPatient AdmissionsRelationship BuildingHealthcare MarketingPhysician CollaborationHospital OutreachInsurance KnowledgeDialysis ServicesSales

Questions & Answers

Common questions about this position

Is this position remote or does it require a specific location?

This role is field-based and requires candidates to live in or around El Paso, TX.

What are the key skills needed for the Hospital & Patient Services Manager role?

Key skills include building and maintaining referral source relationships, facilitating patient admissions, conducting market analysis and marketing plans, providing customer service to hospitals and physicians, and knowledge of dialysis services and insurers.

What is the salary or compensation for this position?

This information is not specified in the job description.

What benefits are offered for this role?

This information is not specified in the job description.

What makes a strong candidate for this Hospital & Patient Services Manager position?

Strong candidates will have experience in sales and marketing within healthcare, particularly dialysis services, with proven ability to build referral relationships, facilitate admissions, and meet sales objectives in a field-based market geography.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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