Help Desk Technician at MRI Software

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Minimum of 4 years’ experience (or equivalent schooling) in a Help Desk, system administrator, or customer service role
Excellent knowledge of Windows and Mac operating systems
Proficiency in Microsoft Office Suite and other common business applications
Familiarity with Active Directory and user account management
Basic knowledge of TCP/IP networking, DNS, DHCP, and VPN concepts
Strong understanding of computer hardware, software, networks, and peripherals
Experience with helpdesk ticketing systems and remote support tools
Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently
Excellent communication and interpersonal skills, with a customer-oriented approach
Ability to work independently and collaboratively within a team environment
A proactive and self-motivated attitude, with a strong commitment to delivering high-quality technical support
Applies effective time management skills and can handle multiple tasks or projects effectively
Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Professional) will be an advantage
Ability to perform the physical requirements of the position, including lifting, moving, and setting up computer equipment as needed

Responsibilities

Provide technical support and assistance to end-users via our internal ticketing system, in person, phone, email, and remote access tools
Diagnose and resolve hardware, software, network, and system-related issues promptly and efficiently within SLA timescales
Log and track support tickets in the helpdesk ticketing system, ensuring accurate documentation and timely resolution
Escalate incidents to vendors or senior management where required
Install, configure, and maintain workstations, mobile devices, printers, and other peripherals
Setup, support and maintain meeting rooms and other audio-visual equipment for meetings and presentations
Support off-site AV and company hardware during presentations and conferences where required
Manage user accounts, permissions, and access rights within Active Directory and appropriate MRI approved software products
Assist in the deployment and maintenance of software applications and updates
Collaborate with other teams to identify and resolve recurring technical issues
Conduct hardware and software inventory management, including asset tracking and providing information for procurement
Assist with internal or external audits where required
Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides
Stay up to date with the latest technology trends and provide recommendations for continuous improvement

Skills

Help Desk

Ticketing System

Active Directory

Hardware Support

Software Installation

Network Troubleshooting

AV Equipment

User Account Management

Asset Tracking

Remote Access

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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