Help Desk Technician at Crexi

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Commercial Real Estate, TechnologyIndustries

Requirements

1-3 years of experience in a help desk or technical support role
Strong working knowledge of MacOSX and Microsoft Windows operating systems
Experience with Microsoft 365 suite and related cloud services
Understanding of Microsoft 365 user and group management
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
Excellent problem-solving and troubleshooting skills
Strong written and verbal communication skills
Ability to prioritize and manage multiple support requests simultaneously
Customer service orientation with a positive attitude
Preferred Experience
Experience with remote support tools (Teamviewer, Splashtop)
Knowledge of ITIL framework and best practices
Experience with ticketing systems (ServiceNow, Atera, NinjaOne, etc.)
Basic understanding of cybersecurity principles

Responsibilities

Respond to and resolve tier-1 and tier-2 support requests via phone, email, and ticketing system
Troubleshoot hardware, software, and network connectivity issues
Provide support for Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and OneDrive
Support MacOSX, Windows 10/11 operating systems and assist with configuration and troubleshooting
Manage user accounts, passwords, and permissions in Jumpcloud and Azure AD
Install, configure, and maintain desktop computers, laptops, and printers
Escalate complex issues to senior IT staff when necessary
Accurately document all support interactions in the ticketing system
Create and maintain knowledge base articles for common issues and solutions
Follow established IT procedures and protocols
Track and monitor ticket status to ensure timely resolution
Deliver excellent customer service with patience and professionalism
Communicate technical information clearly to non-technical users
Set appropriate expectations regarding issue resolution timeframes
Follow up with users to ensure issues are fully resolved

Skills

Key technologies and capabilities for this role

Help DeskTier 1 SupportTier 2 SupportMicrosoft 365OutlookExcelMacOSXWindows 10Windows 11JumpcloudAzure ADHardware TroubleshootingNetwork ConnectivityPrinter Support

Questions & Answers

Common questions about this position

What experience is required for the Help Desk Technician role?

1-3 years of experience in a help desk or technical support role is required, along with strong working knowledge of MacOSX and Microsoft Windows operating systems, experience with Microsoft 365 suite, understanding of Microsoft 365 user and group management, and familiarity with basic networking concepts.

What are the main responsibilities of this position?

The role involves responding to tier-1 and tier-2 support requests, troubleshooting hardware, software, and network issues, supporting Microsoft 365 applications, MacOSX and Windows OS, managing user accounts in Jumpcloud and Azure AD, and providing excellent customer service.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Help Desk Technician position?

A strong candidate has 1-3 years of help desk experience, strong knowledge of MacOSX and Windows, Microsoft 365 expertise, networking familiarity, and excellent problem-solving and customer service skills.

Crexi

Commercial real estate marketplace platform

About Crexi

Crexi operates a marketplace and technology platform specifically for the commercial real estate (CRE) sector. It provides a range of workflow management tools and customizable data analytics that help streamline the CRE process from listing properties to closing deals. The platform caters to various clients, including brokers, investors, and property managers, equipping them with the tools needed to manage real estate transactions efficiently. Crexi generates revenue through subscription services, transaction fees, premium listings, and additional data analytics services. By combining advanced technology with user-friendly design, Crexi's goal is to make the CRE transaction process simpler, faster, and more transparent for everyone involved.

Sacramento, CaliforniaHeadquarters

2015Year Founded

$52.5MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Real EstateIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Stock Options

Gym Membership

Risks

Increased competition from CoStar threatens Crexi's market share in commercial real estate services.

Legal challenges from CoStar over copyright infringement could damage Crexi's reputation.

Competitors' strategic acquisitions may pressure Crexi to innovate and expand its offerings.

Differentiation

Crexi offers a comprehensive marketplace tailored for the commercial real estate sector.

The platform integrates advanced technology with user-friendly interfaces for efficient transactions.

Crexi's partnership with CCIM Institute enhances its property listing services nationwide.

Upsides

Crexi benefits from the growing trend of flexible office spaces and co-working environments.

The integration of AI-driven analytics enhances decision-making and market insights for users.

Blockchain technology can streamline Crexi's transaction processes, increasing transparency and efficiency.

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